Low-Code Application Support Engineer — Customer-Focused

Siemens; Richmond (VA); Hybrid; USD 110,000 - 130,000; Full time

Job summary

Siemens Digital Industries Software - Mendix invites an Application Support Engineer to serve as the critical bridge between customers and the Mendix platform, delivering expert troubleshooting, guidance, and timely issue resolution.

You will collaborate with R&D and Product Management, manage incidents per SLAs, and support customers in achieving rapid application deployment on low-code environments, with occasional Boston visits and flexible remote work.

Qualifications

• Bachelor’s degree in Information Systems, Engineering, Computer Science or equivalent.
• Excellent written and verbal communication, ability to explain complex technical topics clearly.
• Strong problem-solving and analytical abilities with a customer-focused mindset.
• Highly organized with ability to manage multiple tasks and cases concurrently.
• Familiarity with programming languages (e.g., Java, JavaScript), APIs, SQL, and cloud technologies; low-code experience is a plus.
• Customer-facing technical support or consulting experience preferred.
• Willingness to travel to the Boston office a few times per year.

Responsibilities

• Serve as the primary interface between customers and the Mendix product, ensuring platform utilization and satisfaction.
• Conduct in-depth troubleshooting, reproduce issues, and identify root causes within Mendix platform components.
• Coordinate with Mendix R&D, Product Management, and Customer Success Managers for issue resolution and product improvements.
• Make autonomous decisions to resolve customer issues with minimal direction.
• Prioritize workload based on severity and business impact while adhering to SLAs.

Skills

Communication skills

Problem solving

Organizational skills

Technical proficiency

Java

JavaScript

APIs & Web services

SQL

Cloud technologies

Low-code platforms

Customer support

Education

Bachelor's degree in Information Systems/Engineering/CS

Tools

AWS

Azure

Kubernetes

Public Cloud

Job description

Siemens Digital Industries Software - Mendix invites an Application Support Engineer to serve as the critical bridge between customers and the Mendix platform, delivering expert troubleshooting, guidance, and timely issue resolution.

You will collaborate with R&D and Product Management, manage incidents per SLAs, and support customers in achieving rapid application deployment on low-code environments, with occasional Boston visits and flexible remote work.