Men's Inn Relief Overnight Counselor

Pine Street Inn; Boston (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The GSS has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs.

The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate

Qualifications

• High School diploma or GED
• Minimum of one year of experience in the Human Services field

Responsibilities

• Direct care of guests and respond to guests in a timely and professional manner based on prioritization of needs.
• Assist with development and implementation of a housing pathway and connect guests to appropriate resources.
• Assist guests in connecting with substance abuse, mental health and medical resources when shelter cannot safely accommodate needs.
• Enter data into the HMIS system and document reports in keeping with agency policy.
• Make sound decisions and appropriately seek guidance from a supervisor.

Job description

SCHEDULE

On Call as Needed,10:45 p.m. – 7:15 a.m., essential position during weather and other emergencies.

PAYS

$21.40 - $23.97 per hour DOE - (Salary ranges provided are based on relevant experience and skill set). For hours worked between 11:00pm-7am, you will receive an additional $2.00/hour.

LOCATION

444 Harrison Ave – Boston, MA

SUMMARY OF THE POSITION

The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.

REQUIREMENTS

QUALIFICATIONS

EDUCATION/TRAINING

• High School diploma or GED

KNOWLEDGE/EXPERIENCE

• Minimum of one (1) year of experience in the Human Services field

PREFERRED

• Valid MA driver’s license in good standing
• Bilingual English/Spanish
• Administering Narcan and in a work setting
• Knowledge in the areas of addiction, recovery, and mental illness
• Knowledge of issues pertaining to the homeless
• Knowledge of area resources