Memory Care Program Lead & Resident Engagement

Onslow House; Jacksonville (NC); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Ongoing professional development

Company-paid life insurance

Company-paid Employee Assistance Plan

Job summary

Onslow House in the United States is seeking a Special Care Coordinator to lead Memory Care services, focusing on individualized care plans, staff training, and resident engagement in a safe, nurturing environment.

The role works closely with the Executive Director, healthcare teams, residents’ families, and care staff to support cognitive impairment needs; a passion for compassionate, person-centered care is essential.

Qualifications

• Associate’s or Bachelor's degree in Nursing, Healthcare Administration, or related field preferred.
• Active LPN or RN license preferred (depending on state requirements).
• Minimum of 2 years of experience in a senior living, assisted living, memory care, or healthcare setting.
• Previous supervisory or leadership experience in a healthcare environment is highly desirable.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of state regulations and compliance standards for assisted living and memory care.
• Proficiency in electronic health records (EHR) systems and basic computer skills.

Responsibilities

• Develop, implement, and evaluate specialized memory care programs that promote cognitive function, social engagement, and emotional well-being.
• Ensure that care practices reflect current best practices in dementia care.
• Conduct comprehensive assessments and create person-centered care plans that reflect each resident’s history, preferences, and evolving needs.
• Regularly review and update care plans in collaboration with families and interdisciplinary teams.
• Provide leadership, coaching, and specialized dementia training to care staff, ensuring a deep understanding of memory care principles.
• Support staff scheduling and ensure adequate staffing levels for high-quality care.
• Serve as the primary point of contact for residents and families regarding care-related concerns.
• Coordinate with nursing, physicians, therapists, and other healthcare providers to deliver services.
• Partner with the Executive Director and leadership team to support community operations and resident satisfaction.

Skills

Leadership

Communication

Interpersonal skills

Time management

Regulatory knowledge

EHR proficiency

Education

Associate’s or Bachelor’s degree in Nursing, Healthcare Administration, or related field

LPN/RN license (preferred)

Tools

EHR software proficiency

Job description

Onslow House in the United States is seeking a Special Care Coordinator to lead Memory Care services, focusing on individualized care plans, staff training, and resident engagement in a safe, nurturing environment.

The role works closely with the Executive Director, healthcare teams, residents’ families, and care staff to support cognitive impairment needs; a passion for compassionate, person-centered care is essential.