Memory Care Program Lead — Compassionate Care & Team Growth

ALG Senior; Sylva (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Professional development opportunities

Company-paid life insurance

Employee Assistance Program

Job summary

The Hermitage in North Carolina seeks a compassionate Special Care Coordinator to lead Memory Care services, focusing on individualized care plans, staff training, and resident engagement. This role partners with the Executive Director and healthcare teams to support a safe, enriching environment for residents with cognitive impairments.

Responsibilities include developing care programs, supervising staff, coordinating with families, and ensuring regulatory compliance.

Qualifications

• Associate's or Bachelor's degree in Nursing, Healthcare Administration, or related field.
• Active LPN or RN license preferred (depending on state requirements).
• Minimum of 2 years of experience in a senior living, assisted living, memory care, or healthcare setting.
• Previous supervisory or leadership experience in a healthcare environment is highly desirable.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of state regulations and compliance standards for assisted living and memory care.
• Proficiency in electronic health records (EHR) systems and basic computer skills.

Responsibilities

• Develop, implement, and evaluate specialized memory care programs that promote cognitive function, social engagement, and emotional well-being.
• Ensure that care practices reflect current best practices in dementia care.
• Conduct comprehensive assessments and create person-centered care plans that reflect each resident's history, preferences, and evolving needs.
• Regularly review and update care plans in collaboration with families and interdisciplinary teams.
• Provide leadership, coaching, and specialized dementia training to care staff, ensuring a deep understanding of memory care principles.
• Support staff scheduling and ensure adequate staffing levels for high-quality care.
• Serve as the primary point of contact for residents and families regarding care-related concerns.
• Facilitate family meetings, care conferences, and communicate updates effectively and compassionately.
• Ensure the Memory Care program complies with all state regulations, company policies, and dementia care best practices.
• Conduct quality audits and participate in continuous improvement initiatives to maintain high standards of care.
• Work closely with the nursing team, physicians, therapists, and other healthcare providers to coordinate care services.
• Partner with the Executive Director and leadership team to support community operations and resident satisfaction.

Skills

Leadership

Staff supervision

Communication

Interpersonal skills

EHR proficiency

Regulatory knowledge

Multitasking

RN/LPN license

Education

Nursing/Healthcare degree

Tools

EHR systems

Basic computer skills

Job description

The Hermitage in North Carolina seeks a compassionate Special Care Coordinator to lead Memory Care services, focusing on individualized care plans, staff training, and resident engagement. This role partners with the Executive Director and healthcare teams to support a safe, enriching environment for residents with cognitive impairments.

Responsibilities include developing care programs, supervising staff, coordinating with families, and ensuring regulatory compliance.