Special Care Coordinator

The Hermitage; Sylva (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off and holidays

Professional development opportunities

Company-paid life insurance

Employee Assistance Program

Job summary

The Hermitage is seeking a compassionate Special Care Coordinator to lead Memory Care services, focusing on individualized care plans, staff training, and resident engagement. You will partner with the Executive Director and healthcare teams to support a safe, nurturing environment for residents with cognitive impairments.

Responsibilities include developing care plans, supervising staff, engaging residents and families, ensuring regulatory compliance, and collaborating with providers to

Qualifications

• Associate's or Bachelor's degree in Nursing, Healthcare Administration, or related field preferred.
• Active LPN or RN license preferred (depending on state requirements).
• Minimum of 2 years of experience in a senior living, assisted living, memory care, or healthcare setting.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Develop, implement, and evaluate specialized memory care programs that promote cognitive function, social engagement, and emotional well-being.
• Provide leadership, coaching, and dementia training to care staff, ensuring understanding of memory care principles.
• Serve as the primary contact for residents and families regarding care-related concerns; facilitate family meetings and care conferences.
• Ensure Memory Care program compliance with state regulations and company policies; conduct quality audits and drive continuous improvement.
• Coordinate with nursing, physicians, therapists, and leadership to support community operations and resident satisfaction.

Skills

Leadership

Communication

Interpersonal skills

Multitasking

Education

Nursing or healthcare administration degree

Tools

EHR systems

Job description

About The Hermitage:

At The Hermitage, we are dedicated to creating meaningful experiences for our residents through compassionate, person-centered care. In our Memory Care communities, we strive to provide a safe, engaging environment where residents living with Alzheimer's and other forms of dementia can thrive with dignity and purpose.

We are seeking a compassionate and knowledgeable Special Care Coordinator to oversee the coordination of care and programming for our Memory Care residents, ensuring the highest quality of life and well-being at The Hermitage.

Why Join The Hermitage?

At The Hermitage, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Position Summary:

The Special Care Coordinator plays a vital role in leading Memory Care services, focusing on individualized care plans, staff training, and resident engagement. This role partners closely with the Executive Director, healthcare teams, residents' families, and care staff to support a safe, nurturing, and enriching environment tailored to the unique needs of individuals with cognitive impairments.

Essential Duties and Responsibilities:

• Care Plan Development & Management:
  • Develop, implement, and evaluate specialized memory care programs that promote cognitive function, social engagement, and emotional well-being.
  • Ensure that care practices reflect current best practices in dementia care.
  • Conduct comprehensive assessments and create person-centered care plans that reflect each resident's history, preferences, and evolving needs.
  • Regularly review and update care plans in collaboration with families and interdisciplinary teams.
• Staff Supervision & Training:
  • Provide leadership, coaching, and specialized dementia training to care staff, ensuring a deep understanding of memory care principles.
  • Support staff scheduling and ensure adequate staffing levels for high-quality care.
• Resident & Family Engagement:
  • Serve as the primary point of contact for residents and families regarding care-related concerns.
  • Facilitate family meetings, care conferences, and communicate updates effectively and compassionately.
• Regulatory Compliance & Quality Assurance:
  • Ensure the Memory Care program complies with all state regulations, company policies, and dementia care best practices.
  • Conduct quality audits and participate in continuous improvement initiatives to maintain high standards of care.
• Collaboration:
  • Work closely with the nursing team, physicians, therapists, and other healthcare providers to coordinate care services.
  • Partner with the Executive Director and leadership team to support community operations and resident satisfaction.

Qualifications

• Associate's or Bachelor's degree in Nursing, Healthcare Administration, or related field preferred.
• Active LPN or RN license preferred (depending on state requirements).
• Minimum of 2 years of experience in a senior living, assisted living, memory care, or healthcare setting.
• Previous supervisory or leadership experience in a healthcare environment is highly desirable.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of state regulations and compliance standards for assisted living and memory care.
• Proficiency in electronic health records (EHR) systems and basic computer skills.