Memory Care Experience Director

StoryPoint Group; Memphis (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Dental and vision coverage

401(k)

Income protection

Work-life benefits

Job summary

StoryPoint Cordova is seeking a Director of Connection Points to lead and implement Memory Care initiatives within the community under the Connection Points Memory Care Approach. The role centers on training staff, facilitating meaningful programs, and coordinating with leadership to deliver exceptional resident experiences.

Strong emphasis on building rapport with families, residents, and team members, plus ongoing coaching to sustain excellence in care.

Qualifications

• Bachelor's degree in Gerontology, Social Work, Human Services, Health Care Administration or related field preferred.
• At least 2 years of Memory Care experience preferred.
• Ability to train programs and facilitate sessions.
• Strong rapport with families, residents, leaders and team members.
• Proven organizational and communication skills.

Responsibilities

• Demonstrates and models company culture and values – safety, common beliefs, and a culture of feedback.
• Coach and support Memory Care team members to foster compassionate relationships with residents.
• Participate in hiring for Memory Care staff.
• Model resident engagement presence in the neighborhood.
• Complete or delegate monthly neighborhood walk-throughs and address issues.
• Communicate and implement a new resident move-in plan with stakeholders.
• Communicate with families and participate in care conferences.
• Build optimal relationships with residents and families; provide support as needed.
• Influence and optimize efforts through coaching and relationship-building.
• Implement and audit Memory Care training and programs.
• Coordinate with leadership to ensure positive experiences for Memory Care residents.
• Attend weekly Aging and Dementia Services calls.
• Implement, facilitate, and maintain Memory Care initiatives.
• Coordinate monthly family engagement events for families and caregivers.
• Perform other duties as assigned.

Skills

Memory Care experience

Training programs

Relationship building

Microsoft Office

Education

Bachelor's degree in Gerontology/related field

Job description

StoryPoint Cordova is seeking a Director of Connection Points to lead and implement Memory Care initiatives within the community under the Connection Points Memory Care Approach. The role centers on training staff, facilitating meaningful programs, and coordinating with leadership to deliver exceptional resident experiences.

Strong emphasis on building rapport with families, residents, and team members, plus ongoing coaching to sustain excellence in care.