Memorial Experience Concierge (Weekend PT)

Carriage Services; Naples (FL); On-site; USD 2,066,400 - 2,341,920; Part time

Benefits offered by this job

Job summary

Carriage Services in Naples, FL seeks an Ambassador to greet families and assist Funeral Directors during visitations and memorial services. The role emphasizes professional, compassionate interaction and community presence, with duties spanning guest guidance, service facilitation, and courteous support to client families.

The position is part-time with weekend availability required, located at Fuller Funeral Home and Cremation East (Naples).

Qualifications

• High School Diploma or equivalent.
• Demonstrated willingness to participate in growing market share through personal community involvement.
• Ability to communicate effectively with internal and external customers.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations; and
• Ability to actively respond to the requests of the client families and their guests.

Responsibilities

• Actively serves as an ambassador of the business in the community to build trust and loyalty.
• Greet and direct client families and their guests at the funeral home.
• Escort client families and their guests to the correct chapel or parlor in which services are being held.
• Direct visitors to guest book and distributes memorialization materials as needed.
• Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event.
• Represents the business in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods of performing duties.
• Receives and places flowers in chapels or parlors.
• Ensures refreshments are available to client families and their guests.
• Ensures that public spaces such as parlors, chapels, and reception/rest areas are prepared prior to scheduled services; and
• Performs other duties, as assigned.

Skills

Communication skills

Empathy

Customer service

Community involvement

Education

High School Diploma or equivalent

Job description

Carriage Services in Naples, FL seeks an Ambassador to greet families and assist Funeral Directors during visitations and memorial services. The role emphasizes professional, compassionate interaction and community presence, with duties spanning guest guidance, service facilitation, and courteous support to client families.

The position is part-time with weekend availability required, located at Fuller Funeral Home and Cremation East (Naples).