Compassionate Funeral Services Coordinator

Service Corporation International; Naples (FL); On-site; USD 36,000 - 56,000; Full time

Job summary

Service Corporation International in Naples, FL seeks a client-focused associate to provide exemplary customer service to families after loss. You will work with funeral directors and location managers to initiate and complete arrangements, handling calls, scheduling, and documentation.

The role requires empathy, strong communication, attention to detail, and the ability to multi-task in a fast-paced environment.

Qualifications

• Minimum 2 years of office clerical or customer service experience.
• Experience in a customer-focused, fast-paced professional environment.
• Funeral industry experience preferred but not required.

Responsibilities

• Meets regularly with Funeral Director(s) to ensure customer needs are met.
• Frequently communicates with families to coordinate activities.
• Takes first calls and dispatches removal teams.
• Collects vital information, files death certificates and insurance claims.
• Schedules appointments for Funeral Directors.
• Assists with setting up funeral/visitation areas and take down.
• Transporting human remains to the Crematory facility.
• Adheres to all Company and Regulatory requirements.

Skills

Computer skills

Communication skills

Compassion

Integrity

Confidentiality

Multi-tasking

Customer service

Time management

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Service Corporation International in Naples, FL seeks a client-focused associate to provide exemplary customer service to families after loss. You will work with funeral directors and location managers to initiate and complete arrangements, handling calls, scheduling, and documentation.

The role requires empathy, strong communication, attention to detail, and the ability to multi-task in a fast-paced environment.