Membership Specialist II

AAA; Coppell (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(K) with company match and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA is seeking a Membership Specialist II to deliver legendary service and support to members while contributing to membership growth. The role focuses on handling inquiries, resolving issues, and ensuring data accuracy in membership systems.

Responsibilities include reviewing member correspondence, processing reports, and providing quality support on calls to members and ACE staff. Some travel for training may be required.

Qualifications

• High School diploma or GED required; some college preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).
• Experience with membership, roadside assistance or insurance systems preferred.
• Ability to meet deadlines and handle high-volume data entry.

Responsibilities

• Review member correspondence and contact members to resolve issues.
• Provide inbound/outbound support on membership and roadside assistance inquiries.
• Analyze information to determine appropriate processing methods and resolutions.
• Key data into membership systems from various sources with high accuracy.
• Monitor system deliverables to ensure data integrity and report concerns.
• Achieve individual, team and department goals.
• Assist other ACE departments as needed.

Skills

Verbal communication

Written communication

MS Office

Time management

Customer service

Education

High School Diploma

Some college

Tools

Outlook

Excel

Job description

Membership Specialist II

We are looking for a Membership Specialist II who will provide legendary service and contribute to Auto Club Enterprises (ACE) Membership growth.

What You’ll Do:

• You will be responsible for reviewing member related correspondence, contacting members, providing problem resolution, as well as analyzing and processing various reports.
• You’ll provide quality support on both incoming and outbound calls to members and employees of ACE Clubs, regarding membership and roadside assistance inquiries, including policies, procedures, and services.
• You will utilize analytical skills to evaluate multiple sources of information and determine the appropriate processing method or resolution to maximize quality and quantity.
• You’ll key high volumes and update changes into the membership systems from various sources.
• You will assist in monitoring system deliverables to ensure accuracy and integrity of membership systems and report any concerns.
• You’ll achieve stated individual, team, and department goals.
• Perform other duties and responsibilities, including assisting other ACE departments, as assigned, or required.

What You’ll Need:

• High School diploma/GED required. Some college or equivalent combination of education and work experience is preferred.
• To thrive in this role knowledge of membership, roadside assistance and insurance systems preferred.
• You must have professional verbal and written communication skills along with excellent organization, decision making, strong evaluation, and time management skills.
• You will be required to meet deadlines as set by management.
• You must be knowledgeable of Microsoft Office software products, including Outlook, Word, and Excel is required.
• Teamwork is essential. Flexibility on work shifts is required.
• Occasional travel to other ACE Markets may be needed for training.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify