Membership Specialist II

AAA Auto Club Enterprises; Coppell (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(K) with company match and Pension

Tuition assistance

Floating holidays & PTO for volunteer/

Job summary

Auto Club Enterprises is seeking a Membership Specialist II to deliver legendary service and support ACE membership growth across the organization. You will review member correspondence, contact members, resolve issues, and process reports.

You will provide quality support on inbound and outbound calls regarding membership and roadside assistance inquiries, using strong communication and organizational skills to meet deadlines and contribute to team goals.

Qualifications

• High School diploma or GED required; some college or related experience preferred.
• Knowledge of membership, roadside assistance and insurance systems is a plus.
• Strong verbal and written communication skills; excellent organization, decision making, evaluation and time management.

Responsibilities

• Review member correspondence and contact members; resolve issues and process reports.
• Provide quality support on inbound and outbound calls to members and ACE employees about membership and roadside assistance.

Skills

Customer service

Verbal and written communication

Time management

Microsoft Office

Teamwork

Problem solving

Education

High School diploma/GED

Some college (preferred)

Tools

Outlook

Word

Excel

Membership systems

Job description

We are looking for a Membership Specialist II who will provide legendary service and contribute to Auto Club Enterprises (ACE) Membership growth.

What You\'ll Do

• You will be responsible for reviewing member related correspondence, contacting members, providing problem resolution, as well as analyzing and processing various reports.
• You\'ll provide quality support on both incoming and outbound calls to members and employees of ACE Clubs, regarding membership and roadside assistance inquiries, including policies, procedures, and services.
• You will utilize analytical skills to evaluate multiple sources of information and determine the appropriate processing method or resolution to maximize quality and quantity.
• You\'ll key high volumes and update changes into the membership systems from various sources.
• You will assist in monitoring system deliverables to ensure accuracy and integrity of membership systems and report any concerns.
• You\'ll achieve stated individual, team, and department goals.
• Perform other duties and responsibilities, including assisting other ACE departments, as assigned, or required.

What You\'ll Need

• High School diploma/GED required. Some college or equivalent combination of education and work experience is preferred.
• To thrive in this role knowledge of membership, roadside assistance and insurance systems preferred.
• You must have professional verbal and written communication skills along with excellent organization, decision making, strong evaluation, and time management skills.
• You will be required to meet deadlines as set by management.
• You must be knowledgeable of Microsoft Office software products, including Outlook, Word, and Excel is required.
• Teamwork is essential. Flexibility on work shifts is required.
• Occasional travel to other ACE Markets may be needed for training.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify