Membership Specialist

AAA; Overland Park (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage for medical, dental,视视

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO for programs

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Overland Park, KS is seeking a Membership Specialist to support field sales growth and member services for insurance products. You will assist members with memberships and insurance details, process payments, and provide expert service to both walk-in and phone inquiries.

The role emphasizes collaboration with agents and management, with opportunities to develop leads and cross-sell insurance products within a supportive AAA environment.

Qualifications

• High School GED required.
• 1-3 years customer service experience preferred.
• Moderate proficiency in data entry.

Responsibilities

• Provide professional customer service to members and insureds.
• Assist with membership sales and insurance services.
• Handle walk-in and telephone inquiries; manage changes, renewals, and billing information.
• Process payments and verify insurance coverage.
• Provide binders as requested.
• Develop insurance leads for office sales agents.
• Communicate effectively with staff and management.
• Handle complex transactions and refer issues to higher levels when needed.
• Look for cross-selling opportunities.

Skills

Customer service

Data entry

MS Word

MS Excel

Advanced customer service

Job description

Membership Specialist

Job Summary

This position performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch. Performs routine and advanced duties in support of agents and other personnel. Provides service support for existing insured’s and members. Assists in the sale of insurance products, and provides other insurance support services. Reviews and completes documentation for business written in an office. Provides information to members regarding memberships and insurance

Job Duties

• Provide professional customer service to members and insured’s. Provide service and information to members regarding memberships and insurance.
• Provide service to walk-in and telephone members seeking insurance services. Sell memberships and assist in the sale of insurance to prospective insureds. Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing. Accept payments on membership and insurance. Verify insurance coverage for lien holders and leasing companies. Provide binders as requested. Perform typing and other administrative duties, including, but not limited to; letters, forms, cards, rush escrows and evidence of insurance.
• Develop insurance leads for office sales agents and life specialists.
• Communicate positively and effectively with all staff. Maintain and open and positive relationship with management.
• Provide service support for both management and sales and life agents. Engage in cross selling opportunities.
• Resolve member and insured related problems using discretion and independent judgment. Refer issues which require more authority to appropriate level.
• Service work tends to be routine and described within sales and underwriting guidelines.
• Has skill set necessary to handle most complex transactions and basic complaints.
• Complex complaints may be referred to higher level Insurance Specialists or Sales Management for handling.

Qualifications

• High School GED Required
• 1-3 years Customer service Preferred
• Moderate proficiency in data entry required.
• Moderate Microsoft Word and Excel skills preferred.
• Advanced customer service skills preferred.
• Property and Casualty/Solicitors License required.
• Property and Casualty Insurance License, valid in selling state - Issued by State within 1 Year Required

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify