Membership Specialist II

AAA Auto Club Enterprises; Costa Mesa (CA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health coverage

401(k) + Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises in California is seeking a Membership Specialist II to deliver legendary service and support ACE membership growth. You will handle member inquiries, review correspondence, and help maintain accurate membership information.

The role requires strong communication, organization, and data entry skills. You will use Microsoft Office daily and may travel for training as needed. This is a full on-site position with opportunities in our growing ACE clubs.

Qualifications

• High School diploma/GED required; some college preferred.
• Experience with membership, roadside assistance or insurance systems preferred.
• Strong verbal and written communication, organizational, decision making and time management skills.
• Proficient with Microsoft Office products including Outlook, Word and Excel.

Responsibilities

• Review member correspondence, contact members, provide problem resolution, and analyze and process reports.
• Provide quality support on inbound/outbound calls to members and ACE employees regarding membership and roadside assistance inquiries, including policies and services.
• Utilize analytical skills to evaluate information and determine appropriate processing methods or resolutions.
• Key high volumes and update changes into the membership systems from various sources.
• Monitor system deliverables to ensure accuracy and integrity of membership systems and report concerns.
• Achieve stated individual, team, and department goals.
• Assist other ACE departments as assigned.

Skills

Verbal communication

Written communication

Organization

Decision making

Time management

Education

High School diploma or GED

Tools

Outlook

Word

Excel

PowerPoint

Job description

We are looking for a Membership Specialist II who will provide legendary service and contribute to Auto Club Enterprises (ACE) Membership growth.

What You'll Do:

• You will be responsible for reviewing member related correspondence, contacting members, providing problem resolution, as well as analyzing and processing various reports.
• You’ll provide quality support on both incoming and outbound calls to members and employees of ACE Clubs, regarding membership and roadside assistance inquiries, including policies, procedures, and services.
• You will utilize analytical skills to evaluate multiple sources of information and determine the appropriate processing method or resolution to maximize quality and quantity.
• You’ll key high volumes and update changes into the membership systems from various sources.
• You will assist in monitoring system deliverables to ensure accuracy and integrity of membership systems and report any concerns.
• You’ll achieve stated individual, team, and department goals.
• Perform other duties and responsibilities, including assisting other ACE departments, as assigned, or required.

What You’ll Need:

• High School diploma/GED required. Some college or equivalent combination of education and work experience is preferred.
• To thrive in this role knowledge of membership, roadside assistance and insurance systems preferred.
• You must have professional verbal and written communication skills along with excellent organization, decision making, strong evaluation, and time management skills.
• You will be required to meet deadlines as set by management.
• You must be knowledgeable of Microsoft Office software products, including Outlook, Word, and Excel is required.
• Teamwork is essential. Flexibility on work shifts is required.
• Occasional travel to other ACE Markets may be needed for training.

The starting pay range for this position is: $21.11 - $28.12

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).