Membership Specialist

rcymcaexternal; Easton (Northampton County); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free YMCA membership

Discounts on childcare

Medical, Dental, Vision Insurance

Paid time off

6 holidays

Retirement planning

Supplemental insurance

Job summary

YMCA seeks a Membership Specialist in Easton, PA to help members connect and engage with programs. This full-time, hourly role offers $17.50 per hour with evenings and weekends shifts in a community-focused environment.

Ideal candidates are 18+, with a bachelor’s degree preferred, strong communication, cash handling, and multitasking skills. Training on Listen First and Safe Environment for All will be provided.

Qualifications

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Responsibilities

• Perform and provide direct member service while demonstrating excellent member engagement skills
• Consistently greet every person (by name, if known) and acknowledge all members and guests as they enter the Y
• Answer phones, direct and transfer calls, and provide accurate information about membership and programs
• Utilize Listen First as a tool to support members, co-workers and program participants
• Uphold our here for you brand through delivering high quality member service
• Follow Lead with Heart practices by opening our senses to the member experience
• Exhibit core skills of engaging health seekers by initiating conversation and offering assistance
• Control access to the facility by scanning cards and obtaining proper identification
• Support members in retention initiatives
• Complete accident/incident reports and submit to supervisor
• Address member concerns immediately, escalate critical issues
• Respond to questions in a professional manner
• Assess effectiveness of practices; work with county membership team on changes
• Support membership in retention and wellness initiatives
• Provide supervisor with feedback and suggestions

Skills

Customer service

Communication

Problem solving

Team player

Detail oriented

Cash handling

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Membership Specialist

Easton, PA | Full Time, Hourly | Evenings and Weekends | $17.50 per hour

Do you love connecting with people and sharing your passion with others?

We are looking for a Membership Specialist to join our team at the Y! We spend our days positively impacting the community around us. We help members reach their potential, enact goals, and we change lives in our Y community.

Some rewards for joining our team:

• Free YMCA membership - access to all branches!
• Sweet discounts on child care and summer camp programs
• Medical, Dental, Vision, Disability, and Life Insurances
• Generous Paid Time Off + 6 paid holidays throughout the year
• Planning for your future? Ask us how we do it at the Y- it's awesome!
• Supplemental insurance benefits

What is needed for this job as our Membership Specialist:

• 18+ years of age
• Bachelor's degree preferred
• Ability to display empathy and nurture Health Seekers
• Strong communication, member service and problem solving skills
• Strong relationship building skills
• A self-starter who is detail oriented, able to multitask and work well in a team setting
• Positive, professional attitude and appearance
• Experience in cash handling skills and the ability to reconcile shift transactions
• Trained in Listen First or will attend training within 3 months of position
• SEFA Trained (Safe Environment for All) prior to first shift
• A willingness and desire to live out the mission of the Y
• Proficient in Microsoft Office products and database systems

The responsibilities we will trust you with as our Membership Specialist:

• Perform and provide direct member service while demonstrating excellent member engagement skills
• Consistently greet every person (by name, if known) and acknowledge all members and guests as they enter the Y
• Answer phones, direct and transfer calls, and provide accurate information about membership and programs
• Utilize Listen First as a tool to support members, co-workers and program participants
• Uphold our “here for you” brand through delivering high quality member service. Pay close attention to details; constantly fulfill the needs of our members and greater branch
• Follow Lead with Heart practices by opening our senses to the member experience, walking the facility to ensure safety, engagement and mission advancement expectations are being met and that we are truly member focused
• Exhibit core skills of engaging health seekers by; initiating conversation, greeting with a smile and offering assistance to members and guests
• Control access to the facility. Check in members entering the building by scanning membership cards and obtaining proper identification of guests
• Support members in the implementation of member retention initiatives
• Complete accident/incident reports as needed; submits to supervisor
• Address all member concerns immediately, elevating any critical concerns to the appropriate leader
• Respond to questions and comments in a professional manner
• Assess effectiveness of existing practices and procedures; partner with the county membership team to implement changes that will allow for exceptional member service
• Support membership in the implementation and communication of Member Retention, Member Appreciation, and Wellness Initiatives
• Provides supervisor with feedback on the effectiveness of existing practices and procedures; offering suggestions to improve as needed

What you can expect:

• Support from an amazing team which includes training you on expectations
• Opportunities to learn & grow at the YMCA
• Being a part of a non-profit organization that works to make the community stronger
• Great members to work with every day!

YMCA is an Equal Opportunity Employer All Qualified Women, Minorities, Persons with Disabilities, and US Veterans Encouraged to Apply