Member Experience & Service Specialist

YMCA of Greater Houston; Houston (TX); On-site; USD 27,000 - 38,000; Full time

Job summary

The YMCA of Greater Houston is seeking a member services associate to provide information and support to current and prospective members. You will answer inquiries, process memberships, and register participants for classes and programs, while upholding the YMCA values.

This role emphasizes strong customer service, clear communication, and the ability to connect with people from diverse backgrounds. Training and staff meetings are part of the routine.

Qualifications

• Minimum age 16.
• CPR/AED and First Aid certifications required within 30 days of hire.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people from diverse backgrounds.
• Previous customer service or sales experience.
• Basic knowledge of computers.

Responsibilities

• Promotes YMCA five core values in all activities.
• Answers inquiries and provides information on YMCA memberships and programs.
• Provides courteous customer service to members and guests in-person and over the phone.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Conducts facility tours and sells memberships as needed.
• Implements membership procedures and ensures policy compliance.
• Reports suspicious or inappropriate behaviors and policy violations.
• Attends required staff meetings and trainings.

Skills

Customer Service

Sales Experience

Communication Skills

Interpersonal Skills

Computer Basics

Education

CPR/AED & First Aid certification

Job description

The YMCA of Greater Houston is seeking a member services associate to provide information and support to current and prospective members. You will answer inquiries, process memberships, and register participants for classes and programs, while upholding the YMCA values.

This role emphasizes strong customer service, clear communication, and the ability to connect with people from diverse backgrounds. Training and staff meetings are part of the routine.