Member Experience Specialist

YMCA of Greater Houston; League City (TX); On-site; USD 27,000 - 36,000; Full time

Job summary

The YMCA of Greater Houston seeks a friendly, customer-focused team member to provide service and information to current and prospective members. You will respond to inquiries, promote programs, enroll new members, and process memberships while upholding the YMCA values.

You will build relationships with members, assist with tours, and ensure smooth operation of the Membership Department, including compliance with policies and reporting requirements.

Qualifications

• Minimum age 16.
• Certifications within 30 days: CPR/AED and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Promotes YMCA values and welcomes members and guests.
• Answers inquiries and provides information on membership and programs.
• Provides courteous service to members and guests to support retention.
• Builds relationships and helps members connect with the YMCA.
• Responds to and resolves member concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Conducts facility tours and promotes memberships.
• Implements Membership Department procedures and ensures compliance.
• Reports suspicious behavior and policy violations.
• Follows abuse and incident reporting requirements.
• Meets deadlines related to supporting systems and payroll timekeeping.
• Attends staff meetings and trainings.
• Other duties as assigned.

Skills

Interpersonal skills

Problem solving

Customer service

Computers basics

Job description

The YMCA of Greater Houston seeks a friendly, customer-focused team member to provide service and information to current and prospective members. You will respond to inquiries, promote programs, enroll new members, and process memberships while upholding the YMCA values.

You will build relationships with members, assist with tours, and ensure smooth operation of the Membership Department, including compliance with policies and reporting requirements.