Membership Services Agent - Per Diem

92nd Street Young Men's and Young Women's Hebrew Associatio; New York (NY); Presencial; USD 22.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Per diem compensation

Descripción de la vacante

The 92nd Street Y’s May Center for Health, Fitness & Sport seeks a Membership Services Agent to provide exceptional customer service to members, registrants, prospects, and guests. You will ensure friendly greetings, accurate member check-in, and efficient processing of POS transactions.

Responsibilities include welcoming visitors, handling inquiries, processing memberships and payments, selling Pro Shop items, and performing related duties as assigned in a fast-paced environment.

Formación

• High School graduate or equivalent preferred.
• Experience in fitness center, spa, hotel, or hospital admin in a customer-facing role preferred.
• Strong verbal communication and attention to detail.
• Friendly, engaging, professional persona.
• Proven track record in providing high levels of customer service in a fast-paced, multi-tasking environment.
• Cash handling experience.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel) and Zoom; comfortable with operating multi-line phone systems.

Responsabilidades

• Act as the first point of contact for the May Center, welcome visitors, respond to inquiries in a helpful and professional manner and ensure actions are taken and information shared with stakeholders.
• Ensuring that all member check-in procedures are completed accurately.
• Processing of memberships, guest passes and payment for personalized services.
• Selling Pro Shop items.
• Processing membership-related forms.
• Perform other related duties as assigned or requested.

Conocimientos

Customer service

Communication

Attention to detail

Cash handling

MS Office

Zoom

Phone system

Professional demeanor

Educación

High School diploma

Herramientas

Microsoft Office

Zoom

Descripción del empleo

Job Summary

The Membership Services Agent (MSA) is often the first interaction members, prospects, program registrants and guests have with the staff of the May Center for Health, Fitness & Sport. Their welcome must ensure a positive first impression. The MSA provides assistance and exceptional customer service to May Center members, program registrants, prospects, and guests. Responsibilities include ensuring that all individuals are greeted and given appropriate customer service, member check-in procedures are completed correctly, and that all point-of-sale transactions are processed efficiently.

Job Responsibilities Include

• Act as the first point of contact for the May Center, welcome visitors, respond to telephone and email inquiries in a helpful and professional manner and ensure that appropriate actions are taken, and that information is shared with the appropriate stakeholder(s) in a timely fashion.
• Ensuring that all member check-in procedures are completed accurately.
• Processing of memberships, guest passes and payment for personalized services.
• Selling Pro Shop items.
• Processing membership-related forms.
• Perform other related duties as assigned or requested.

Experience, Education, & Skills Desired

• High School graduate or equivalent preferred.
• Previous experience working within a fitness center, spa, hotel, or hospital administration in a customer-facing role is preferred.
• Strong verbal communication skills and proven attention to detail.
• Friendly, engaging, and professional persona.
• Proven track record in providing high levels of customer service in a fast-paced, multi-tasking environment.
• Cash handling experience.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel) and Zoom Experience and comfort with operating multi-line phone systems.

Work Environment & Requirements

Work Hours and Environment

13.5 hours/week

Tuesday and Thursday 4:00pm-8:00 pm and Saturday 3:00pm-8:30pm.

Per Diem Compensation

$17.00/ hour