Member Services Agent — Evenings & Weekend Shifts

92nd Street Young Men's and Young Women's Hebrew Associatio; Idaho; Hybrid; USD 19,000 - 28,000; Part time

Job summary

The May Center for Health, Fitness & Sport is seeking a Membership Services Agent to provide exceptional customer service to members, registrants, and guests. You will greet visitors, assist with inquiries, complete member check-ins, and handle point-of-sale transactions efficiently.

Responsibilities include processing memberships, guest passes, and payments, selling Pro Shop items, and managing related forms.

Qualifications

• High School diploma or equivalent preferred.
• Experience in fitness center, spa, hotel, or hospital administration preferred.
• Strong verbal communication and attention to detail.
• Friendly, engaging, and professional demeanor.
• Cash handling experience.
• Proficient with Microsoft Office Suite and Zoom; comfortable with multi-line phones.

Responsibilities

• Act as the first point of contact for the May Center, welcome visitors, respond to telephone and email inquiries in a helpful and professional manner and ensure that appropriate actions are taken, and that information is shared with the appropriate stakeholder(s) in a timely fashion.
• Ensuring that all member check-in procedures are completed accurately.
• Processing of memberships, guest passes and payment for personalized services.
• Selling Pro Shop items.
• Processing membership-related forms.
• Perform other related duties as assigned or requested.

Skills

Verbal communication

Attention to detail

Customer service

Cash handling

Microsoft Office

Zoom

Phone systems

Education

High School diploma or equivalent

Tools

Microsoft Office

Zoom

Job description

Job Summary

The Membership Services Agent (MSA) is often the first interaction members, prospects, program registrants and guests have with the staff of the May Center for Health, Fitness & Sport. Their welcome must ensure a positive first impression. The MSA provides assistance and exceptional customer service to May Center members, program registrants, prospects, and guests. Responsibilities include ensuring that all individuals are greeted and given appropriate customer service, member check-in procedures are completed correctly, and that all point-of-sale transactions are processed efficiently.

Job Responsibilities Include

• Act as the first point of contact for the May Center, welcome visitors, respond to telephone and email inquiries in a helpful and professional manner and ensure that appropriate actions are taken, and that information is shared with the appropriate stakeholder(s) in a timely fashion.
• Ensuring that all member check-in procedures are completed accurately.
• Processing of memberships, guest passes and payment for personalized services.
• Selling Pro Shop items.
• Processing membership-related forms.
• Perform other related duties as assigned or requested.

Experience, Education, & Skills Desired

• High School graduate or equivalent preferred.
• Previous experience working within a fitness center, spa, hotel, or hospital administration in a customer-facing role is preferred.
• Strong verbal communication skills and proven attention to detail.
• Friendly, engaging, and professional persona.
• Proven track record in providing high levels of customer service in a fast-paced, multi-tasking environment.
• Cash handling experience.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel) and Zoom Experience and comfort with operating multi-line phone systems.

Work Environment & Requirements

Work Hours and Environment

13.5 hours/week

Tuesday and Thursday 4:00pm-8:00 pm and Saturday 3:00pm-8:30pm.

Per Diem Compensation

$17.00/ hour