Member Services Associate

Power Wellness; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Power Wellness seeks a Member Services Associate to deliver top-notch service at The Health and Fitness Center at Washtenaw Community College. The role focuses on membership information, enrollment, and ongoing satisfaction, with weekend availability required.

Responsibilities include handling desk operations, selling memberships and services, scheduling via the core system, and ensuring accurate payments and records while maintaining a positive, professional demeanor across interactions.

Qualifications

• High school diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• Minimum 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Excellent interpersonal and communication skills; positive service mindset.
• Ability to multi-task and maintain a professional demeanor.

Responsibilities

• Oversee service desk interactions, opening/closing, phone handling, guest registration, and fee processing.
• Promote and sell memberships and ancillary services including personal training and nutrition.
• Schedule appointments via core software, manage reminders and cancellations.
• Balance drawers, process payments, and follow policy on credit/debit transactions.
• Enroll members via contract, obtain signatures, and provide member handbook.
• Communicate effectively with other departments as needed.
• Support satisfaction metrics like surveys and feedback programs.
• Maintain an average of shifts per month to ensure coverage.
• Stand for length of shift (3-6 hours typically).
• Perform additional duties as assigned.

Skills

Sales experience

Reception skills

Computer skills

Interpersonal communication

Multi-tasking

Education

High school diploma or GED

1 year certificate from college/technical school

Job description

Position Title: Member Services Associate
Location: The Health and Fitness Center at Washtenaw Community College
Type: Part Time - Weekend Availability Required

Summary: We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.

The Member Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.

Essential Duties and Responsibilities:

1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.
2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.
3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy.
4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.
5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.
6. Effective radio communication with all departments as needed.
7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction.
8. Maintain an average of 5 working shifts per month to ensure ability to perform job.
9. Must be able to stand for length of shift (generally 3-6 hours at a time).
10. Other duties as assigned.

Qualifications:

• High School diploma or GED preferred.
• 1 year certificate from college or technical school preferred.
• Minimum 6 months of related experience or training preferred.
• 2-3 years of sales, reception and computer skills preferred.
• CPR/AED certification required within 90 days of hire.
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
• Ability to multi-task and maintain a controlled and professional demeanor.
• Proficient computer skills.