Membership Services Agent - Per Diem

92nd Street Y; New York (NY); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Per Diem Compensation

Job summary

The Membership Services Agent (MSA) is often the first interaction members, prospects, program registrants and guests have with the staff of the May Center for Health, Fitness & Sport. The MSA provides assistance and exceptional customer service to May Center members, program registrants, prospects, and guests.

Responsibilities include ensuring that all individuals are greeted and given appropriate customer service, member check-in procedures are completed correctly, and that all point-of-sale

Qualifications

• High School graduate or equivalent preferred.
• Customer-facing experience in fitness center, spa, hotel or hospital admin preferred.
• Strong verbal communication and attention to detail.
• Friendly, engaging and professional persona.
• Proven customer service in fast-paced, multi-tasking environment.
• Cash handling experience.
• Proficient with Outlook, Word, Excel and Zoom; comfortable with multi-line phones.

Responsibilities

• Act as the first point of contact for the May Center; greet visitors and respond to inquiries professionally.
• Ensure member check-in procedures are completed accurately.
• Process memberships, guest passes and payments for personalized services.
• Sell Pro Shop items.
• Process membership-related forms.
• Perform other related duties as assigned or requested.

Skills

Customer service

Cash handling

Verbal communication

Attention to detail

Friendly demeanor

Professionalism

Multi-tasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Zoom

Job description

Membership Services Agent - Per Diem

Job Summary

The Membership Services Agent (MSA) is often the first interaction members, prospects, program registrants and guests have with the staff of the May Center for Health, Fitness & Sport. Their welcome must ensure a positive first impression. The MSA provides assistance and exceptional customer service to May Center members, program registrants, prospects, and guests. Responsibilities include ensuring that all individuals are greeted and given appropriate customer service, member check-in procedures are completed correctly, and that all point-of-sale transactions are processed efficiently.

Job Responsibilities Include

• Act as the first point of contact for the May Center, welcome visitors, respond to telephone and email inquiries in a helpful and professional manner and ensure that appropriate actions are taken, and that information is shared with the appropriate stakeholder(s) in a timely fashion.
• Ensuring that all member check-in procedures are completed accurately.
• Processing of memberships, guest passes and payment for personalized services.
• Selling Pro Shop items.
• Processing membership-related forms.
• Perform other related duties as assigned or requested.

Experience, Education, & Skills Desired

• High School graduate or equivalent preferred.
• Previous experience working within a fitness center, spa, hotel, or hospital administration in a customer-facing role is preferred.
• Strong verbal communication skills and proven attention to detail.
• Friendly, engaging, and professional persona.
• Proven track record in providing high levels of customer service in a fast-paced, multi-tasking environment.
• Cash handling experience.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel) and Zoom Experience and comfort with operating multi-line phone systems.

Work Environment & Requirements

Work Hours and Environment

13.5 hours/week

Tuesdays and Thursdays 4:00pm-8:00 pm and Saturdays 3:00pm-8:30pm.

Per Diem Compensation

$17.00/ hour