Membership Services Advocate — Flexible Hours & Free YMCA Access

YMCA of the Cedar Rapids Metro Area; Washington; Presencial; USD 19.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free YMCA membership (≤19 hours/week)

Descripción de la vacante

YMCA of the Inland Northwest is seeking a part-time Membership Services Representative for the South branch in Spokane, WA. This role delivers exceptional customer service, processes registrations, handles cash transactions, and supports membership outreach.

Responsibilities include tours, inquiries handling, and adherence to safety and fundraising efforts, with a focus on fostering member retention and engagement.

Formación

• High School Diploma or GED required.
• 1–2 years of experience working with the public and cash handling.
• Proficiency with standard business software applications.
• Detail oriented with strong organizational and communication skills.
• Completion of YMCA program-specific certifications upon hire.
• Ability to relate effectively to diverse groups of people.

Responsabilidades

• Process membership enrollment and program registrations.
• Greet members and staff and direct them to destinations.
• Handle inquiries and complaints with a friendly, professional demeanor.
• Process cash transactions and reconcile till drawer daily.
• Provide facility tours to inform and encourage enrollment.
• Build positive relationships with members and staff.
• Follow safety, emergency, and child abuse prevention policies.
• Participate in annual fundraising campaigns and promote programs and donations.

Conocimientos

Customer service

Cash handling

Communication skills

Organizational skills

Attention to detail

People skills

Educación

High School Diploma or GED

Descripción del empleo

YMCA of the Inland Northwest is seeking a part-time Membership Services Representative for the South branch in Spokane, WA. This role delivers exceptional customer service, processes registrations, handles cash transactions, and supports membership outreach.

Responsibilities include tours, inquiries handling, and adherence to safety and fundraising efforts, with a focus on fostering member retention and engagement.