Membership Service Associate (Front Desk Staff) - Chesterfield YMCA

YMCA; Chesterfield (MO); Sur place; USD 21 000 - 23 000; Temps partiel

Avantages offerts par ce poste

403(b) Savings

12% Retirement Fund

Discount on Tuition

Free YMCA Membership

Résumé du poste

Gateway Region YMCA seeks a part-time Welcome Center Associate to support branch membership, program and marketing objectives. You will greet members, verify participants in the system, and process registrations in the HRIS.

Responsibilities include data entry, daily closeouts, and assisting with membership inquiries. A high school diploma and excellent interpersonal skills are required, with prior customer service experience preferred.

Qualifications

• High school diploma or GED required.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsabilités

• Partner with the branch management team to implement membership policies (SOPs) and all systems that support branch membership, program and marketing objectives.
• Enter membership and program registration data into HRIS operating system.
• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count.
• Participate and recruit participants for member challenges also known as member visit drivers.
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensure established processes for touring and following up with membership inquiries are followed.
• Assist with the attainment of membership department strategic plan goals.
• Provide feedback and offer solutions regarding gaps in service and/or member concerns.
• Work toward self-development to stay current on customer service, sales, and “Leader” procedures & practices.
• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills.
• Effectively handle conflict and member complaints, with support of the center Membership Director.
• Performs all other duties as assigned.

Connaissances

Interpersonal skills

Problem solving

Diversity awareness

Computer basics

Formation

High school diploma or GED

Description du poste

• Base Pay $15.00 - $17.00 / Hour
• Job Category Part Time
• Employee Type Part Time
• Required Degree High school
• Manage Others No

Contact information

• Name Stephen Wilson
• Email [e-mail]

Description

• Partner with the branch management team to implement membership policies (SOP’s) and all systems that support branch membership, program and marketing objectives.
• Enter membership and program registration data into HRIS operating system
• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
• Participate and recruit participants for member challenges also known as member visit drivers.
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensures established processes for touring and following up with membership inquiries are followed.
• Assist with the attainment of membership department strategic plan goals.
• Provide feedback and offer solutions regarding gaps in service and/or member concerns.
• Work continually towards self-development to stay current on customer service, sales, and “Leader” procedures & practices.
• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
• Effectively handle conflict and member complaints, with the support of the center Membership Director
• Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

Requirements

• High school diploma and or GED required
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Full Compensation Package (when applicable):

• 403(b) Retirement Savings
• Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month periods.
• 20% Discount on tuition at Missouri Baptist University
• Free individual membership to YMCA nationwide