Member Service Associate (Front Desk Staff) - Randolph County YMCA

City of Lincoln; Red Bud (IL); On-site; USD 42,981,000 - 48,712,000; Part time

Benefits offered by this job

403(b) Retirement Savings

Retirement fund after 1000 hours of服务

20% Discount on tuition at Missouri B.

Free individual membership to YMCA

Job summary

The Gateway Region YMCA in Red Bud, IL is seeking a part-time Welcome Center Associate to support membership enrollment, program registration, and guest services. You will greet members, verify guests in Raptor, and enter data into the HRIS system with accuracy.

The role requires a high school diploma, excellent interpersonal and problem-solving skills, and basic computer knowledge. You will collaborate with branch management to implement SOPs, assist with member challenges, and help the

Qualifications

• High school diploma or GED required.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic backgrounds.
• Previous customer service or sales experience.
• Basic knowledge of computers.

Responsibilities

• Partner with branch management to implement membership policies and systems.
• Enter membership and program registrations into the HRIS.
• Greet members and verify guests in Raptor before entry.
• Process HRIS transactions and perform daily closeouts.
• Recruit participants for member challenges.
• Suggest procedures to improve efficiency at the Welcome Center.
• Assist with attainment of membership department goals.
• Provide feedback on service gaps and member concerns.
• Respond to inquiries and solve problems using Listen First.
• Handle conflicts with support from the Membership Director.
• Perform other duties as assigned.

Skills

Interpersonal skills

Problem solving

Customer service

Diversity awareness

Computer literacy

Education

High school diploma

Tools

HRIS

Raptor

Job description

• Location 130 South Oak Street,Red Bud, IL, 62278,United States
• Base Pay $15.00 - $17.00 / Hour
• Job Category Part Time
• Employee Type Part Time
• Required Degree High school
• Manage Others No

Description

• Partner with the branch management team to implement membership policies (SOP’s) and all systems that support branch membership, program and marketing objectives.
• Enter membership and program registration data into HRIS operating system
• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
• Participate and recruit participants for member challenges also known as member visit drivers.
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensures established processes for touring and following up with membership inquiries are followed.
• Assist with the attainment of membership department strategic plan goals.
• Provide feedback and offer solutions regarding gaps in service and/or member concerns.
• Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices.
• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
• Effectively handle conflict and member complaints, with the support of the center Membership Director
• Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

Requirements

• High school diploma and or GED required
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Full Compensation Package (when applicable):

• 403(b) Retirement Savings
• Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period.
• 20% Discount on tuition at Missouri Baptist University
• Free individual membership to YMCA nationwide