Member Service Associate Lead (Front Desk Staff) - St. Charles YMCA

City of Lincoln; Saint Peters (MO); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

403(b) Retirement Savings

12% Retirement fund after hours

Tuition discount at Missouri Baptist

Free individual YMCA membership

YMCA program discounts

YMCA childcare discounts

Job summary

The Gateway Region YMCA in Saint Peters, MO is seeking a part-time Member Services Associate to support membership programs and processes. You will greet members, verify guests, and enter data in the HRIS system to maintain accurate records.

Ideal candidates have a high school diploma, strong interpersonal and problem-solving skills, and prior customer service experience. The role involves assisting with program registrations and contributing to departmental goals.

Qualifications

• High school diploma or GED required.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Partner with management to implement membership policies and systems.
• Enter membership data into HRIS.
• Greet and engage members and verify guests in the system.
• Process HRIS transactions and perform daily close out.
• Recruit participants for member challenges.
• Support attainment of membership department goals.
• Provide feedback on service gaps and member concerns.
• Handle inquiries and resolve issues using Listen First.
• Perform other duties as assigned.

Skills

Interpersonal skills

Problem solving

Customer service experience

Diversity sensitivity

Education

High school diploma or GED

Tools

Basic computer knowledge

Job description

Contact information

• Location 3900 Shady Springs Lane,Saint Peters, MO, 63376,United States
• Base Pay $17.00 - $19.00 / Hour
• Job Category Part Time
• Employee Type Part Time
• Required Degree High school
• Manage Others Yes

Description

• Partner with the branch management team to implement membership policies (SOP’s) and all systems that support branch membership, program and marketing objectives.
• Enter membership and program registration data into HRIS operating system
• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
• Participate and recruit participants for member challenges also known as member visit drivers.
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensures established processes for touring and following up with membership inquiries are followed.
• Assist with the attainment of membership department strategic plan goals.
• Provide feedback and offer solutions regarding gaps in service and/or member concerns.
• Work continually towards self-development to stay current on customer service, sales, and “Leader” procedures & practices.
• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
• Effectively handle conflict and member complaints, with the support of the center Membership Director
• Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

Requirements

• High school diploma and or GED required
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Full Compensation Package (when applicable):

• 403(b) Retirement Savings
• Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period.
• 20% Discount on tuition at Missouri Baptist University
• Free individual membership to YMCA nationwide
• Discounts on YMCA programs
• Discounts on YMCA Childcare

Additional Information