Membership Service Associate (Front Desk Staff) - Monroe County YMCA

Gateway Region YMCA; Columbia (IL); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

403(b) Retirement Savings

YMCA membership

Tuition discount

Employee discounts

Job summary

Gateway Region YMCA in Columbia, IL is seeking a part-time Member Services Associate to greet members, process registrations in the HRIS, verify guests in Raptor, and support daily branch operations. You will handle drawer counts and closeouts, assist with member challenges, and contribute to achieving membership goals.

Work with branch management to implement SOPs, maintain quality service, and respond to inquiries with Listen First skills.

Qualifications

• High school diploma or GED required.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people.
• Prior customer service or sales experience preferred.
• Basic knowledge of computers.

Responsibilities

• Partner with branch management to implement membership SOPs and systems.
• Enter membership and program registrations into HRIS.
• Greet and engage with members and verify guests in Raptor.
• Process HRIS transactions with accuracy and perform daily close out and drawer count.
• Recruit participants for member challenges and drive member visits.

Skills

Customer service

Interpersonal skills

Problem solving

Computers

Education

High school diploma

GED

Tools

HRIS

Job description

• Location 9514 Caring Way,Columbia, IL, 62236,United States


• Base Pay $15.00 - $17.00 / Hour


• Job Category Part Time


• Employee Type Part Time


• Required Degree High school


• Manage Others No

Contact information

• Name Samantha LiVigni


• Phone [phone]


• Email [e-mail]

Description

• Partner with the branch management team to implement membership policies (SOP’s) and all systems that support branch membership, program and marketing objectives.


• Enter membership and program registration data into HRIS operating system


• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.


• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count


• Participate and recruit participants for member challenges also known as member visit drivers.


• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.


• Ensures established processes for touring and following up with membership inquiries are followed.


• Assist with the attainment of membership department strategic plan goals.


• Provide feedback and offer solutions regarding gaps in service and/or member concerns.


• Work continually towards self-development to stay current on customer service, sales, and “Leader” procedures & practices.


• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills


• Effectively handle conflict and member complaints, with the support of the center Membership Director


• Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

Requirements

• High school diploma and or GED required


• Excellent interpersonal and problem solving skills.


• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.


• Previous customer service, sales or related experience.


• Basic knowledge of computers.

Full Compensation Package (when applicable):

• 403(b) Retirement Savings


• Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period.


• 20% Discount on tuition at Missouri Baptist University


• Free individual membership to YMCA nationwide