Membership Service Associate (Front Desk Staff) - RiverChase YMCA

City of Lincoln; Fenton (MO); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

403(b) Retirement Savings

Retirement fund after 1000 hours

Tuition discount at Missouri Baptist

Free YMCA membership

Job summary

Gateway Region YMCA in Missouri is seeking a part-time Welcome Center associate to support branch membership, registration and program activities. You will greet guests, verify members in the system and assist with daily transactions and drawer counts.

The role requires a high school diploma, strong interpersonal skills and a background in customer service or sales. Computer literacy and the ability to work with diverse groups are essential for success.

Qualifications

• High school diploma or GED required.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Partner with the branch management team to implement membership policies and systems that support branch membership, program and marketing objectives.
• Enter membership and program registration data into HRIS operating system.
• Greet and engage with members and verify guests and program participants in the system.
• Process all HRIS transactions with accuracy and perform daily close out and drawer count.
• Recruit participants for member challenges and help drive member visits.
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensure processes for touring and following up with membership inquiries are followed.
• Assist with attainment of membership department strategic plan goals.
• Provide feedback and solutions regarding gaps in service and member concerns.
• Engage in self-development to stay current on customer service, sales and leadership practices.
• Respond to member inquiries and problem solve using Listen First skills.
• Handle conflicts and member complaints with support from Membership Director.

Skills

Customer service

Interpersonal skills

Problem solving

Sales experience

Computer literacy

Listen First

Education

High school diploma

Tools

HRIS

Job description

• Base Pay $15.00 - $17.00 / Hour
• Job Category Part Time
• Employee Type Part Time
• Required Degree High school
• Manage Others No

Contact information

• Phone [phone]

Description

• Partner with the branch management team to implement membership policies (SOP’s) and all systems that support branch membership, program and marketing objectives.
• Enter membership and program registration data into HRIS operating system
• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch.
• Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
• Participate and recruit participants for member challenges also known as member visit drivers.
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensures established processes for touring and following up with membership inquiries are followed.
• Assist with the attainment of membership department strategic plan goals.
• Provide feedback and offer solutions regarding gaps in service and/or member concerns.
• Work continually towards self-development to stay current on customer service, sales, and “Leader” procedures & practices.
• Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
• Effectively handle conflict and member complaints, with the support of the center Membership Director
• Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V

The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.

Requirements

• High school diploma and or GED required
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Full Compensation Package (when applicable):

• 403(b) Retirement Savings
• Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period.
• 20% Discount on tuition at Missouri Baptist University
• Free individual membership to YMCA nationwide