Seasonal Guest Experience Associate

Blank Park Zoo; Des Moines (IA); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Competitive income

Benefits

Job summary

A non-profit organization in Des Moines, Iowa seeks a Seasonal Guest Experience Associate to help operate various zoo areas and assist guests. Key responsibilities include cash handling and effective communication with visitors. Candidates should have a positive attitude and ideally some experience with cash handling and Point of Sale systems. The role involves working weekends and holidays, supporting the zoo's mission of conservation and education.

Qualifications

• Enthusiastic and outgoing personality.
• Ability to balance a cash drawer.
• Willingness to work weekends and holidays.

Responsibilities

• Help operate the Admissions area and various experiences.
• Perform cash handling and communicate effectively with guests.
• Support the Zoo's mission through positive guest interactions.

Skills

Communication

Cash handling experience

Basic computer skills

Tools

Point of Sale system

Job description

Jobs: Seasonal Guest Experience Associate

The Blank Park Zoo in Des Moines, Iowa is a non-profit organization and home to more than 2,800 animals representing nearly 240 species of mammals, birds, reptiles, amphibians and fish, and is fully accredited by the Association of Zoos and Aquariums. The mission of the Blank Park Zoo is to inspire an appreciation of the natural world through conservation, education, research and recreation.

Position Purpose

Under the direction of the Guest Experience Supervisor or Manager on Duty, the Seasonal Guest Experience Associate will help operate the Admissions area and the following experiences: Giraffe Feeding, Parakeet Feeding, Kids Kingdom, Carousel, Alpaca Acres, Stroller Stand and Train. Additionally, the Seasonal Guest Experience Associate supports our Zoo Mission, which is to inspire an appreciation of the natural world through conservation, education, research, and recreation.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Daily Cash handling
• Operate assigned area for the entire shift
• Ability to communicate effectively with guests, co-workers, volunteers, vendors, etc.
• Enthusiastic and outgoing personality
• Ability to balance a cash drawer
• Basic computer skills
• Able to work weekends, holidays, special events, and evenings
• Ability to pass a background check
• Other duties as assigned

• Flexible – Ability to be flexible with available hours
• Dedication – Must be passionate about the Zoo’s mission and committed to showing guests our message
• Positive – Must be a positive and effective team member
• Communicator – Must be able to communicate politely and effectively with guests and other staff members
• Efficient – Ability to quickly and competently complete tasks
• Some experience with cash handling
• Some experience with computers and Point of Sale systems

While performing the duties of the job, the incumbent is required to work both indoors and outdoors with exposure to seasonal weather conditions for general operation. This individual will be exposed to computer monitors. The noise level is moderate.

Physical Requirements

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.
• ☐ Never ☒ Occasionally ☐ Constantly - Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• ☒ Never ☒ Occasionally ☐ Constantly - Remaining in a stationary position, often standing or sitting for prolonged periods.
• ☐ Never ☐ Occasionally ☒ Constantly - Moving about to accomplish tasks or moving from one worksite to another.
• ☐ Never ☒ Occasionally ☐ Constantly - Adjusting or moving objects up to 25 pounds in all directions.
• ☐ Never ☐ Occasionally ☒ Constantly - Communicating with others to exchange information.
• ☐ Never ☐ Occasionally ☒ Constantly - Repeating motions that may include the wrists, hands and/or fingers.
• ☐ Never ☒ Occasionally ☐ Constantly - Operating machinery and/or power tools.
• ☒ Never ☐ Occasionally ☐ Constantly - Operating motor vehicles or heavy equipment.
• ☒ Never ☐ Occasionally ☐ Constantly - Assessing the accuracy, neatness and thoroughness of the work assigned.
• ☒ Never ☐ Occasionally ☐ Constantly - Driving.
• ☐ Never ☒ Occasionally ☐ Constantly - Stooping, kneeling, crouching, or crawling –
• ☐ Never ☐ Occasionally ☒ Constantly - Reaching with hands and arms.
• ☒ Never ☐ Occasionally ☐ Constantly - Tasting or smelling.
• Vision

Required education and experience

• Cash handling experience preferred or ability to obtain
• Point of Sale system experience preferred or ability to obtain

Additional eligibility requirements

• Must be able to maintain work hours that will serve the needs of the Blank Park Zoo
• Must be able to maintain calm and act professionally in all situations such as emergencies and guest interactions.

Licenses/Certifications

• First Aid/CPR Training preferred but not required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Blank Park Zoo is an equal opportunity employer and gives employment and promotional consideration without regard to race, color, sex, religion, age, disability, disabled veterans, veterans of the Vietnam era, and any other protected class as required by local, state, or federal law. We seek applicants for employment who are dedicated, hardworking and seek fulfilling employment. In return, Blank Park Zoo offers competitive income, benefits, and an excellent working environment.