Guest Services Team Member (Seasonal)

Kansas City Zoo & Aquarium; Kansas City (KS); Sur place; USD 16 531 - 20 664; Temps partiel

Résumé du poste

Kansas City Zoo & Aquarium is looking for a Guest Services Team Member (Seasonal) to ensure an exceptional experience for all visitors. Responsibilities include assisting with ticket processing at Admissions, promoting events, handling retail transactions, and ensuring safety procedures are followed on rides. You must be at least 15 years old and flexible with work hours across weekends and holidays.

The ideal candidate will possess strong customer service skills and the ability to interact professionally with diverse guests. Join a dynamic team and help create enriching experiences at Kansas City Zoo & Aquarium.

Qualifications

• Experience in a customer service role welcomed.
• Ability to interact with various types of people professionally.
• Must be able to move up to 50 pounds with assistance.

Responsabilités

• Ensure a memorable experience for all visitors through superior service.
• Assist with ticket processing in Admissions and promote events.
• Ensure safety and proper use of rides while providing instructions.

Connaissances

Customer service

Communication

Flexibility

Formation

Must be 15 years of age or older

Description du poste

GUEST SERVICES TEAM MEMBER (SEASONAL)

Department: Guest Services • Classification: Seasonal Non‑Exempt (Hourly) • Reports To: Guest Services Managers, Assistant Managers, Supervisors • Direct Reports: N/A. Applicants will be considered for vacancies in all Guest Service areas and may receive an offer for a position in Admissions, Retail, or Rides. Once hired, team members may also have the opportunity to train in more than one position based on area needs and supervisor discretion.

What you’ll do

Guest Services team members work to ensure a memorable experience for all Zoo & Aquarium visitors by providing superior customer service and making all guests feel welcome. Team members respond to guest inquiries, promote Zoo & Aquarium events, and assist other departments to help provide a seamless guest experience. Lastly, team members also assist with maintaining the general cleanliness of the Zoo & Aquarium, helping to provide a safe and welcoming environment.

Team areas

Guest Service Team Members work in three main areas:

Admissions

• Efficiently scan and process tickets and membership cards for entry, while enforcing Zoo & Aquarium policies in a friendly manner.
• Present appropriate ticket/membership options to guests and efficiently process the sale of tickets/memberships through the POS system.
• Assist with the facilitation of visiting groups to ensure quick and efficient access through the Zoo & Aquarium entrance.
• Adhere to the organization’s cash handling and credit card procedures.

Retail

• Initiate and complete all merchandise/rental transactions in retail locations while suggestively selling and being knowledgeable about products.
• Assist managers with receiving and tagging of merchandise.
• Stock supplies and maintain cleanliness of retail locations.
• Adhere to the organization’s cash handling and credit card procedures.

Rides

• Ensure the proper use of safety practices and procedures while operating the attraction.
• Follow opening/closing procedures, report unsafe conditions immediately, and accurately complete daily paperwork.
• Load and unload the ride, check ride restraints, provide safety instructions, operate control panels, dispatch vehicles, and ensure the safe operation of the attractions.
• Maintain concentration, alertness, and attentiveness for extended periods of time.

*This position may at times be requested to perform other duties or special projects as assigned, which are in the best interest of the Kansas City Zoo & Aquarium. Additionally, specific duties may vary slightly between each team.

*All employees must be able to perform the essential functions of this position satisfactorily and, upon request, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Minimum Qualifications

• Education & Formal Training:
  • Must be 15 years of age or older.
• Experience:
  • Experience in a customer service role welcomed.
  • Ability to interact with all types of people professionally and effectively.
• Other Minimum Requirements:
  • Employees will be in a stationary position for extended periods of time, move around to complete job duties, and move up to 50 pounds with or without assistance. Assistance depending upon task or role.
  • Employees will require a flexible schedule, including weekends, holidays, and evening hours, in all weather extremes.
  • Valid driver’s license required for some positions.
  • Must pass background and drug screening.