Membership & Pass Processing Specialist - Flexible Hours

Columbus Zoo and Aquarium; Powell (OH); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Columbus Zoo and Aquarium is seeking a friendly Membership Team member to engage guests, process memberships, and maintain accurate databases. You will upsell memberships, assist with member questions, and prepare spreadsheets and documents.

Ideal candidates are 16+, able to work weekends/evenings/holidays, with Excel/Word knowledge and strong communication skills. This on-site role supports Columbus Zoo, Zoombezi Bay, and The Wilds operations.

Formación

• Must be at least 16 years old.
• Must be able to work a flexible schedule including weekends, evenings and holidays.
• Computer, typing skills and basic math skills required.
• Knowledge of Excel and Microsoft Word preferred.
• Excellent verbal and written communication skills.
• Great organizational, problem solving and critical thinking skills.
• Able to provide basic troubleshooting assistance with phone applications and website use.
• Able to balance multiple tasks/assignments successfully.
• Able to work in varied weather conditions (e.g. heat, rain).

Responsabilidades

• Sale and processing of memberships and season passes.
• Provide SME to advise members and recommend best membership options.
• Follow data entry protocol to maintain an accurate database.
• Upsell memberships and season passes.
• Perform data entry, filing and general office duties for designated areas.
• Answer phone calls and emails regarding membership and general Zoo questions.
• Develop spreadsheets and word processing documents.
• Assist with member and guest service as needed.
• Perform other duties as assigned.
• Posted schedule may be subject to change based on operational needs such as weather condition, guest attendance and department needs.

Descripción del empleo

Columbus Zoo and Aquarium is seeking a friendly Membership Team member to engage guests, process memberships, and maintain accurate databases. You will upsell memberships, assist with member questions, and prepare spreadsheets and documents.

Ideal candidates are 16+, able to work weekends/evenings/holidays, with Excel/Word knowledge and strong communication skills. This on-site role supports Columbus Zoo, Zoombezi Bay, and The Wilds operations.