Membership Sales Specialist

Fitness 19/Vim & Vigor; San Bruno (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading fitness center in San Bruno, CA is looking for a Team Member to join their Sales and Front Desk team. This role involves assisting customers with memberships, providing gym tours, and maintaining excellent service standards. The ideal candidate is passionate about health and fitness, has strong customer service skills, and is organized. A High School Diploma or GED is preferred. Join us to guide members towards a healthier lifestyle and achieve club goals together.

Qualifications

• Preferred experience with customer service.
• Must communicate effectively in person and over the phone.
• Ability to operate a computer.
• Outgoing and optimistic personality is essential.
• Optimistic and outgoing.
• Very organized.
• Good listener.

Responsibilities

• Connect with customers through the CRM and provide gym tours.
• Work as a team to achieve club goals in membership metrics.
• Be proactive in taking new memberships to exceed monthly goals.

Skills

Customer service experience

Computer operation

Passion for health and fitness

Effective communication

Optimistic and outgoing personality

Organizational skills

Good listening

Education

High School Diploma or GED

CPR/AED certification within 60 days of employment

Job description

Team Member (Sales and Front Desk)

The Role: The go-to team member for production and club experience! During your shift, you will be working with your Club Manager to assist customers (guests) with joining the gym, helping current members with memberships issues, showing a “happy to help” attitude when members and guests have questions or concerns, and teaming up with the Club Manager to ensure great service and the cleanest gym ever!

Responsibilities

• Each day, your main objective will be to connect with customers through our CRM (customer relationship Management system), provide tours of the gym to potential members, and present all membership and personal training options.
• You will work as a team to reach club goals in various joining metrics and learn how to become an effective salesperson (not that pushy cars salesperson you always hear about) but a true professional that is happy to help, encouraging, and eager to guide our customers to choose a healthier lifestyle.
• You will be the first to take new memberships to exceed and capitalize on monthly goals and KPIs.

Qualifications

• Experience with customer service preferred.
• Ability to operate a computer.
• A passion for health and fitness.
• Must be able to communicate effectively in person and over the phone.
• Optimistic and outgoing.
• Very organized.
• Good listener.

Requirements

• High School Diploma or GED preferred, but not required.
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification (within 60 days of employment).

Work Environment

• Some light lifting may be required (up to 50 lbs).
• Standing for prolonged periods.
• Ability to work a varied schedule to support the needs of your Fitness 19 team.
• Support our Service Specialist Team when needed.