Membership Sales Specialist

Fitness 19; Morgan Hill (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Fitness 19 in Morgan Hill, California is seeking a dedicated team member to enhance member experience and assist with club operations. You will engage with guests, solve membership issues, and promote a welcoming atmosphere for all visitors.

The ideal candidate has strong customer service skills, a passion for fitness, and the ability to communicate effectively. Experience is preferred, but not required. Join us to help create a clean and welcoming gym environment!

Qualifications

• Experience with customer service preferred.
• Ability to operate a computer.
• A passion for health and fitness.
• Must communicate effectively in person and over the phone.
• Optimistic and outgoing.
• Very organized.
• Good listener.

Responsibilities

• Connect with customers through our CRM system and provide tours of the gym.
• Present all membership and personal training options.
• Work as a team to reach club goals in joining metrics.
• Take new memberships to exceed monthly goals.

Skills

Customer service

Communication skills

Organizational skills

Listening skills

Outgoing personality

Education

High School Diploma or GED

Job description

The Role

The go-to team member for production and club experience! During your shift, you will work with your Club Manager to assist customers (guests) with joining the gym, help current members with membership issues, show a “happy to help” attitude when members and guests have questions or concerns, and team up with the Club Manager to ensure great service and the cleanest gym ever!

Responsibilities

• Connect with customers through our CRM system and provide tours of the gym to potential members.
• Present all membership and personal training options.
• Work as a team to reach club goals in various joining metrics and learn how to become an effective salesperson, encouraging and eager to guide customers to choose a healthier lifestyle.
• Take new memberships to exceed and capitalize on monthly goals and KPIs.

Qualifications

• Experience with customer service preferred.
• Ability to operate a computer.
• A passion for health and fitness.
• Must be able to communicate effectively in person and over the phone.
• Optimistic and outgoing.
• Very organized.
• Good listener.

Requirements

• High School Diploma or GED preferred, but not required.

Work Environment

• Some light lifting may be required (up to 50 lbs).
• Standing for prolonged periods.
• Ability to work a varied schedule to support the needs of your Fitness 19 team.
• Support our Service Specialist Team when needed.