Membership Sales Lead

Massage Envy; South Windsor (CT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k)

Paid time off

Paid sick time

Telehealth services

Employee assistance program

Flexible schedule

Product and service training

Free massage or skincare service each月

Up to 40% off all retail products

50% off additional services

Job summary

Massage Envy South Windsor is seeking a Membership Sales Lead to guide our front desk team and drive membership, gift card, and retail sales. You will coach and motivate the team, set high service standards, and help clients choose wellness solutions with a people-first approach.

The role combines client-facing conversations with leadership and performance coaching, offering opportunities for commissions and bonuses. A flexible schedule supports work-life balance.

Qualifications

• Experience in membership-based sales or wellness/fitness sectors is preferred.
• Strong communication and client relationship skills.
• Ability to lead and motivate a front-desk team.

Responsibilities

• Lead Membership Sales and guide clients toward membership solutions.
• Drive gift card and retail sales to enhance client experience.
• Model and ensure excellent front desk service and operations.

Skills

Membership Sales

Front Desk Excellence

Sales Leadership

Customer Service

Team Coaching

Job description

Where Better Careers Begin!

Massage Envy South Windsor

400 Evergreen Way Suite 416
South Windsor, CT 06074

[phone]

Massage Envy is more than a wellness destination—we’re a community committed to helping people feel their best. We’re looking for a Membership Sales Lead to join our Front Desk team and champion our mission through meaningful client connections and results-driven leadership.This role blends front desk excellence with sales leadership, guiding clients toward wellness solutions through our membership program, gift cards, and retail offerings. You’ll lead by example, inspire your team, and help clients make empowered decisions—not through pressure, but through purpose.What You’ll Do

• Lead Membership Sales: Engage clients in thoughtful conversations to help them understand how our membership supports their wellness goals.
• Drive Gift Card & Retail Sales: Promote products and services that enhance the client experience.
• Set the Standard: Model exceptional front desk service—greeting clients, scheduling appointments, and ensuring smooth operations.
• Coach & Motivate: Support team performance by sharing best practices, celebrating wins, and helping others grow.
• Achieve & Exceed Goals: Meet individual and team sales targets with opportunities for commission and bonuses.

Perks & Pay:

• Competitive base pay, plus bonuses and commissions
• Employer-paid healthcare including medical, dental and vision plans
• 401(k)
• Paid time offfor full time employees
• Paid Sick Time
• Employer Paid Telehealth Services
• Employee Assistance Program
• A flexible schedulefor a better work/life balance
• In-depth product and service training
• A freemassage, skincare or stretch service each month
• Up to 40% offall retail products
• 50% off additional services

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required.
• What We’re Looking For
  • Passion for wellness and helping others
  • Natural communicator with a warm, professional presence
  • Sales mindset with a focus on providing solutions
  • Ability to lead and inspire others
  • Experience in customer service, sales, or front desk roles preferred

Day-to-Day Responsibilities of a Membership Sales LeadClient

Engagement & Membership Sales

• Greet every guest with warmth, professionalism, and genuine interest in their wellness goals
• Conduct personalized consultations to understand client needs and recommend membership solutions
• Use the “solve, not sell” approach to guide clients toward joining our wellness membership
• Follow up with first‑time guests via phone or text to encourage return visits and membership enrollment
• Track and report daily membership conversions and identify opportunities for improvement

Front Desk Operations & Guest Experience

• Manage appointment scheduling with accuracy and efficiency
• Ensure smooth check-in/check-out processes that leave a lasting positive impression
• Handle guest inquiries, resolve concerns, and maintain a calm, solution-focused demeanor
• Maintain a clean, organized, and welcoming front desk environment

Sales Leadership & Team Collaboration

• Lead by example in achieving personal sales goals for memberships, gift cards, and retail
• Motivate and coach team members to meet shared sales targets
• Share successful strategies and celebrate wins during team huddles or shift transitions
• Collaborate with management to identify peak times and implement strategies to boost guest counts

Marketing & Outreach Support

• Participate in local outreach efforts (e.g., community events, referral programs) to attract new guests
• Promote in-clinic specials and campaigns to drive interest and engagement
• Encourage guests to refer friends and family through our referral incentives

Performance & Growth

• Monitor daily performance metrics and contribute ideas to improve conversion rates
• Attend ongoing training sessions to sharpen sales and service skills
• Take initiative to learn about new products, services, and promotions

Culture & Support:

• Award programs (like Manager of the Year)
• Leadership Training and Development that is invested in YOUR success
• A caring community that strives to celebrate individuality and share knowledge

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.