Membership Sales Lead

Massage Envy; Providence (RI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Healthcare including medical, dental,

401(k) matching

Paid time off

Referral bonus program

Employee assistance program

Flexible schedule

Training

Free massage, skincare or stretch per月

Product discounts

Job summary

Massage Envy Providence is seeking a customer-focused associate to join our team. You will provide first-rate service, educate clients on Total Body Care offerings, and help book services and retail purchases. The role supports daily clinic flow and aims to grow a loyal client base through in-person and phone/email outreach.

The position offers full-time and part-time schedules with a focus on day/evening shifts and weekends. Training is provided, and benefits accompany full-time employment.

Qualifications

• Must have previous retail or sales experience.
• Solid math and computer skills with ability to multitask.
• Excellent people skills and ability to build guest relationships.
• Knowledge of massage and skincare services is a plus.

Responsibilities

• Provide outstanding customer service and make guests feel valued.
• Educate clients on services and Wellness Program; book future services and retail recommendations.
• Support clinic flow by greeting clients, scheduling, answering calls, and emails.
• Grow and retain a client base through in-person and outreach efforts.

Skills

Retail or sales experience

Excellent math skills

Great people skills

Multitasking

Customer service oriented

Tools

POS system

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Providence, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $18.00-20.00/hourly plus bonus
• Healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Must have previous retail or sales experience
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Day Shift, Evening Shift, Weekends, Holidays.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location