Membership Sales & Guest Experience Specialist

Hand & Stone Franchise Corp; Parma (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

LifeMart program benefits

KinderCare discount (10%)

Job summary

Hand & Stone Massage and Facial Spas is hiring Spa Associates to deliver five-star guest experiences. You will greet clients, answer phones, schedule appointments, and promote memberships while upholding spa cleanliness and a welcoming atmosphere.

We offer flexible shifts and opportunities for growth within a supportive environment. If you enjoy helping people feel their best, this role provides a path to develop sales skills and advance within the company.

Qualifications

• Strong, friendly customer service skills and a welcoming presence.
• Effective verbal and written communication with clients and teammates.
• Ability to promote memberships and services to clients in a professional manner.

Responsibilities

• Meet membership sales goals.
• Know the spa menu of services and offer appropriate options to members and guests.
• Provide exceptional customer service and build lasting client relationships.
• Communicate promotions and service options clearly to clients.
• Maintain spa cleanliness and organized work area.
• Answer phones, schedule appointments, and file documents.
• Support team with additional duties as needed.

Skills

Customer service

Communication

Sales

Job description

Hand & Stone Massage and Facial Spas is hiring Spa Associates to deliver five-star guest experiences. You will greet clients, answer phones, schedule appointments, and promote memberships while upholding spa cleanliness and a welcoming atmosphere.

We offer flexible shifts and opportunities for growth within a supportive environment. If you enjoy helping people feel their best, this role provides a path to develop sales skills and advance within the company.