Membership Sales & Guest Experience Specialist

BJ's Wholesale Club, Inc.; Falls Township (PA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Membership

Generous PTO

Health benefits

401(k)

Employee stock purchase plan

Job summary

BJ’s Wholesale Club, Falls Township, PA, is seeking a motivated Membership Sales Associate to drive new sign-ups and manage member interactions.

You will promote BJ’s loyalty programs, answer questions, process applications, and handle exchanges and returns while delivering outstanding service in a fast-paced retail environment. Weekly pay and benefits support your health, finances and career growth.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, questions, issues, returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies regarding retention processes and status; monitors renewals.
• Resolves Member concerns courteously and escalates when necessary.
• Escalates issues to PIC and MOD when necessary.
• Assists with Buy Online and Pick Up In Club (BOPIC) orders for members.
• Maintains club policies and procedures; performs other duties as assigned.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Front line service

Sales experience

Math skills

Computer proficiency

Job description

BJ’s Wholesale Club, Falls Township, PA, is seeking a motivated Membership Sales Associate to drive new sign-ups and manage member interactions.

You will promote BJ’s loyalty programs, answer questions, process applications, and handle exchanges and returns while delivering outstanding service in a fast-paced retail environment. Weekly pay and benefits support your health, finances and career growth.