Membership Sales & Guest Experience Associate

BJ's Wholesale Club, Inc.; Nixon (NJ); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Free The Club Card Membership

Generous Paid Time Off

Health benefits options

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is hiring for a Membership Sales/Customer Service role in New Jersey. You will promote membership options, drive sign-ups, and provide excellent help at every member touchpoint to ensure a positive experience.

This position emphasizes a high-energy approach to selling BJ’s membership products, handling inquiries, processing pickups, and resolving issues while upholding store standards and policies.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Customer service

Sales experience

Math skills

Computer proficiency

Job description

BJ’s Wholesale Club is hiring for a Membership Sales/Customer Service role in New Jersey. You will promote membership options, drive sign-ups, and provide excellent help at every member touchpoint to ensure a positive experience.

This position emphasizes a high-energy approach to selling BJ’s membership products, handling inquiries, processing pickups, and resolving issues while upholding store standards and policies.