Membership Growth Specialist

BJ's Wholesale Club, Inc.; Voorhees Township (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s memberships

Generous PTO

Health benefits

401(k)

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is seeking a Membership Sales Associate to lead sign-ups, explain program benefits, and provide exceptional member service at our Voorhees location in New Jersey.

You will promote BJ’s membership programs, answer questions, and process purchases with energy and a friendly attitude. Weekly pay, competitive benefits, and growth opportunities are available as you help families save on what matters most.

Qualifications

• Front line/customer service or sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills and computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination Drives toward goal achievement, defined by business established benchmarks and results
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner.
• Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Customer service

Sales

Basic math

Computer proficiency

Job description

BJ’s Wholesale Club is seeking a Membership Sales Associate to lead sign-ups, explain program benefits, and provide exceptional member service at our Voorhees location in New Jersey.

You will promote BJ’s membership programs, answer questions, and process purchases with energy and a friendly attitude. Weekly pay, competitive benefits, and growth opportunities are available as you help families save on what matters most.