Membership Sales & Customer Service Associate

Massage Envy Franchising, LLC; Morgantown (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team dedicated to enhancing wellness journeys at an established franchise. This role emphasizes customer satisfaction, where you'll use your people skills to build relationships and ensure clients feel valued. You'll be part of a supportive community that celebrates individuality and invests in your success. With opportunities for growth and a flexible schedule, this position is perfect for those passionate about helping others and looking to make a difference in clients' lives. If you're ready to thrive in a caring environment, we can't wait to meet you!

Benefits

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off (after a year)

Parental leave (after a year)

Referral program

Vision insurance

Complimentary Membership

Qualifications

• Previous retail or sales experience preferred.
• Ability to establish positive relationships with guests.

Responsibilities

• Ensure high levels of customer satisfaction through excellent service.
• Assess customers' needs and provide assistance on products and services.
• Maintain the appearance of the clinic and manage cleanliness.

Skills

Critical thinking

Excellent math skills

Computer skills

People skills

Multitasking

Education

High school diploma or equivalent

Job description

Overview

Where Better Careers Begin! Massage Envy Morgantown: 343 Patteson Dr. Morgantown, WV 26505

Do you have a passion for helping others? At the Massage Envy Morgantown franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off (after a year)
• Parental leave (after a year)
• Referral program
• Vision insurance
• Complimentary Membership
• Discounted products and services

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime
• Quarterly opportunities for pay increase

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Responsibilities:

• Ensure high levels of customer satisfaction through excellent customer service
• Assess customers' needs and provide assistance and information on product and service features
• Keep up the appearance of the clinic
• Remain knowledgeable on services and products by using offered tools as well as asking Service Provider
• Team up with co-workers to ensure proper Wellness Program recommendations
• Build productive trust relationships with coworkers
• Use downtime effectively to maintain order and cleanliness of the spa
• Continue to upgrade and enhance the client's experience by optimizing and upgrading their services
• We expect our clients to know we care about their Wellness Journey
• We expect our FDAs to finish their opening, mid-shift, and closing tasks
• Expect sales to be a main focal point
• Maintain positivity throughout the spa

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits, and compensation are set by each franchisee and vary by location.

Salary

$10 - $12 / Hour

Job ID

2023-201442