Membership Sales Associate

Scenthound; Wellington (FL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Training & development

Medical, dental, and vision insurance

Paid Vacation

Complimentary service membership

Job summary

Scenthound is seeking a Sales & Front Desk Associate in Wellington, Florida, focused on selling memberships and providing exceptional service to dog owners. The ideal candidate has sales and customer service experience, a passion for dogs, and the ability to work independently. Key responsibilities include driving membership sales, managing customer profiles, and maintaining cleanliness in the reception area. Scenthound offers a flexible schedule, bonuses based on performance, and a clear pathway to management roles.

Qualifications

• Sales experience and confidence are highly valued.
• Customer service experience is required.
• Passion for dog health and wellness is essential.

Responsibilities

• Sell memberships while providing exceptional service.
• Drive membership sales through education.
• Answer phone calls, schedule appointments, manage customer profiles.

Skills

Sales experience

Customer service experience

Computer/Technology proficiency

Passion for dogs

Effective communication

Attention to detail

Time-management

Job description

MUST BE A DOG LOVER – THEY ARE OUR DAILY CUSTOMERS!!

Benefits

• Bonus based on performance.


• Flexible schedule.


• Training & development.

Perks & Benefits

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options.


• Competitive hourly base pay, plus tips; sales bonuses.


• Medical, dental, and vision insurance benefits.


• Merit-based pay increases.


• Paid Vacation.


• Complimentary service membership.

About the Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

Requirements

• Sales experience and confidence (membership sales are highly valued!).


• Customer service experience (retail, restaurant).


• Computer/ Technology proficiency.


• A passion for dogs and dog health & wellness!


• Reliable transportation.


• Willingness to work in a smoke-free environment.

Who We Are Looking For

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks

• Drive membership sales through health and wellness education.


• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales.


• Develop membership leads; Follow up with potential members.


• Answer phone calls, schedule customer appointments, manage customer profiles and records.


• Manage cash drawer – responsible for daily cash handling.


• Manage customer expectations; Resolve customer concerns; Retain memberships.


• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable.


• Perform other tasks and duties as assigned by the Scenter Manager.

Skills and Abilities

• Confidence in selling services and products.


• Ability to connect with customers (both canine and human!) and provide outstanding customer service.


• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services.


• Effective communication with team members and dog parents (in person and on the phone).


• Independently solve problems using Scenthound values and culture as a guide.


• Attention to detail.


• Time-management; Scheduling appointments efficiently.


• Accountability; hold oneself and others to Scenthound standards.

Opportunities at multiple locations in Palm Beach County and Broward County.