P.R.E.P. (Physician Referred Exercise Program) Director (Full-time)

ACAC Pennsylvania; West Goshen Township (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Complementary Gym Membership for the整个

Medical, Dental & Vision plans

Voluntary Life Insurance & Short-Term

Supplemental Accident &Critical Illnes

Job summary

ACAC Pennsylvania is seeking a dedicated P.R.E.P. program coordinator to oversee the team and participant experiences within the club. You will lead a skilled team, ensure strong customer service, and drive program growth.

This exempt, full-time role requires excellent communication, staff management, and budgeting capabilities, with emphasis on member satisfaction and program expansion.

Qualifications

• Must possess strong leadership and problem-solving abilities.
• Excellent communication and customer service skills.
• Capable of hiring, training, and scheduling team members.
• Proficient with basic computer skills and budgeting.

Responsibilities

• Provide leadership with strong communication and problem solving.
• Hire and train team members.
• Develop staffing plan and team schedule.
• Monitor productivity and coach team members.
• Foster a customer-service oriented culture.
• Conduct performance evaluations.
• Maintain member relations and events.
• Handle member issues per club policies.
• Support and host department events and activities.
• Maintain department schedule hours.
• Maintain expert knowledge of P.R.E.P. program.
• Build and maintain member relationships.
• Follow intake/mid/end sessions for participants.
• Demonstrate proper use of fitness equipment.
• Maintain sales and participant records for budgeting.

Skills

Leadership

Communication

Staffing

Coaching

Customer service

Education

College degree preferred

High school diploma or GED required

Fitness certification

Job description

Description

FLSA Classification: Exempt

Reports to: General Manager

Summary/objective

Responsible for coordinating and overseeing the performance of the P.R.E.P. (Physician Referred Exercise Program) team members and patient participants. This role serves as the subject matter expert on the P.R.E.P. program and is responsible for the successful program growth.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide strong leadership with excellent communication skills and problem solving abilities
• Responsible for the hiring and training of team members
• Develop an adequate staffing plan and team schedule
• Monitor team member productivity, provide constructive feedback and coaching
• Create and foster a team culture which is centered on achieving goals with high level of customer service
• Conduct periodic and annual team performance evaluations
• Keep team and members informed of events and activities and encourage participation
• Support and handle member issues; make decisions in consideration of the club’s policies and procedures
• Create and support special events to promote department and club
• Maintain regularly scheduled hours on department schedule
• Maintain expert level knowledge in all aspects of the prep program and successfully execute program for participants
• Proactively build and maintain member and participant relationships
• Follow program protocols for participants, including performing intake, mid-take, end-take appointments, and conducting participant sessions
• Demonstrate proper operation of fitness equipment, such as resistance machines, cardio machines, free weights, or fitness assessment devices
• Maintain active sales and participant records for department budgeting and reporting purposes
• Meet and exceed department enrollment and membership goals
• Collaborate with department managers to troubleshoot club related issues and ensure an overall high level of success for the club
• Operate within budget guidelines for the purchasing supplies, operational costs, pricing outside vendors and contractors

Requirements

Physical demands

• Must have full range of motion in order to properly demonstrate exercises or use of machines
• Must be able to stand, move, walk, and bend for the duration of a shift
• Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays

Required competencies, education, and experience

• College degree preferred, High school diploma or GED required
• Current certification from nationally recognized fitness organization required
• Prior professional experience in health, fitness or related field preferred
• Must be exceptionally customer service oriented
• Must be friendly and approachable
• Ability to communicate effectively verbally and in writing
• Proficient computer skills
• Must be at least 18 years old

Company Expectations

• Read, sign, and abide by the policies included in the Team Member Handbook
• Park in team member designated areas
• Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
• Attend mandatory Personal Training meetings
• Assist with Service Days, as assigned by Supervisor
• Assist with club programs, special events, or activities, as assigned by Supervisor
• Promptly respond to work-related correspondence
• Exhibit a positive attitude at all times
• Deliver outstanding service to members and guests, following acac’s Five*Star principles

Full-Time Benefits include

• Paid Time Off
• Complementary Gym Membership for the entire family
• Medical, Dental & Vision plans
• Voluntary Life Insurance & Short-Term Disability coverage’s
• Supplemental Accident &Critical Illnessplans
• Employee Discount on Personal Training, Swim lessons, Cafe & Logo Shop Purchases, and more!

Affirmative Action/EEO statement

acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.