Membership Representative

Direct Staffing Inc; Louisville (KY); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Access to career opportunities

Career guides and tools

Online training courses

Weekly pay

Group-rate insurance options

Job summary

A staffing agency is seeking a Membership Representative in Louisville, KY, utilizing strong customer service and problem-solving skills. The role involves handling group enrollments and billing processes, with responsibilities including answering inquiries and maintaining accuracy. Ideal candidates should have a high school diploma or GED and 1-3 years of related experience. Positioned in a fast-paced environment, this long-term opportunity offers $15.00 per hour.

Qualifications

• 1-3 years of related experience preferred.
• Strong customer service skills required.
• Ability to handle billing and membership inquiries.

Responsibilities

• Respond to incoming and make outgoing calls for customer service.
• Verify enrollment status and make record changes.
• Manage billing and delinquency processes for groups.
• Handle inquiries related to enrollment processes.
• Order Identification Cards for members.

Skills

Customer service skills

Problem-solving abilities

Communication skills

Education

H.S. graduate or GED

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

Kelly Services is currently seeking a Membership Representative for one of our top Insurance clients in Louisville, KY.

As a Membership Representative placed with Kelly Services, you will be responsible for group enrollment, billing activities and maintaining assigned accounts. Our client’s fast-paced, team-oriented environment is the perfect place to take your career to the next level.

Additional responsibilities include:

• Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.
• Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions or concerns received by phone or mail.
• Responsible for all billing and delinquency processes for assigned groups.
• Ensures accuracy and timeliness of the membership and billing function.
• Responds to inquiries concerning enrollment processes.
• Orders Identification Cards.
• Determines eligibility and applies contract language for each case assigned.
• Performs error output resolution for electronic eligibility and processes error discrepancy list.
• Bills, collects premiums and reconciles payments.
• Maintains and reconciles premium bill, self-bill and individual billed accounts.
• Notifies clients of premium discrepancies through payment adjustment notices and detailed audits. Proficient in all basic areas; performs some but not all types of moderately complex functions.

Job Requirements:

Requires H.S. graduate or GED

1-3 years related experience; or any combination of education and experience, which would provide an equivalent background.

Highlights

• $15.00 per hour pay rate
• First shift hours
• Long term opportunity

Qualifications

Requires H.S. graduate or GED

1-3 years related experience; or any combination of education and experience, which would provide an equivalent background.

Additional Information

Why Kelly?

As a Kelly Services candidate you will have access to numerous perks, including:

• Exposure to a variety of career opportunities as a result of our expansive network of client companies
• Career guides, information and tools to help you successfully position yourself throughout every stage of your career
• Access to more than 3,000 online training courses through our Kelly Learning Center
• Weekly pay and service bonus plans
• Group- rate insurance options available immediately upon hire*