Customer Service Representative

Kelly; Louisville (KY); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings plan

Paid sick leave and holidays

Telemedicine services

Job summary

A leading staffing agency in Louisville is seeking a dedicated Customer Service Rep to provide excellent assistance to clients. Responsibilities include answering calls, providing insurance quotes, and maintaining customer records. Applicants should have at least two years of relevant experience and a high school diploma. This role offers competitive pay, training, and multiple benefits including health coverage and a retirement plan, with a focus on employee growth and development.

Qualifications

• Two years of work experience in a customer service or office setting.
• Must have proven ability to provide consistently high-quality service.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Gather necessary information to provide accurate quotes.
• Assist customers with policy changes, claims, and payments.
• Maintain accurate and detailed customer records.

Skills

Customer service experience

Knowledge of insurance products

Communication skills

Education

High school diploma or equivalent

Job description

Customer Service Rep

Location: Louisville, KY

Looking for a hard‑working, dedicated team player to work in Louisville, KY as a Customer Service Rep.

Contact: send resumes to [e-mail] or call 502‑200‑6858.

Candidate Requirements

• Two (2) years of work experience in a customer service or office setting
• Knowledge of home, life and auto insurance a plus
• Must have proven ability to provide consistently high-quality service
• High school diploma or equivalent

Job Details

• $16/HR (Payrate will increase once the casualty insurance test has been passed)
• Obtain your Property & Casualty license at no cost to you. You will also be paid for your time in class and taking the exam
• Temp to Hire
• Monday‑Friday
• M‑F 8a‑5p
• Located in Louisville, KY 40211
• Answer incoming calls and respond to customer inquiries in a professional and friendly manner
• Gather all necessary information from customers to provide accurate quotes for various insurance products (e.g., home, auto, life, commercial)
• Assist customers with policy changes, claims, and payments
• Provide guidance and recommendations to customers based on their insurance needs
• Maintain accurate and detailed customer records in our database
• Collaborate with team members to ensure customer satisfaction and meet departmental goals
• Stay up-to-date with industry trends and product knowledge to provide the best service to our customers

Related job titles: Customer Service Rep, Customer Service Agent, Customer Support Associate, Help Desk, Customer Operations, Support Specialist, Client Support, Sale

Benefits and Perks

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.