Membership Representative

Holyokeymca; Holyoke (MA); On-site; USD 21,000 - 25,000; Full time

Job summary

A community center in Holyoke is seeking a Membership Service Representative to manage all membership and program sales at the front desk. The role requires a friendly disposition, customer service experience, and the ability to work early mornings. Responsibilities include processing memberships, assisting customers, maintaining security, and performing cash handling duties. CPR and First Aid certification is necessary within the first 90 days. The ideal candidate will have strong computer skills and a professional appearance.

Qualifications

• Applicants must be available and willing to open at 5am.
• CPR and First Aid certification required within first 90 days.
• Sufficient strength and agility to perform essential functions.

Responsibilities

• Process all membership and program sales at the front desk.
• Assist customers and answer incoming telephone calls effectively.
• Maintain security at the front desk and confirm member status.
• Accurately process memberships and registrations through MemberST.
• Count cash drawer and perform shift closeout.
• Keep front desk clean and organized; stock brochures and schedules as needed.
• Provide tours for prospective members and keep program brochures updated.

Skills

Customer service experience

Strong computer skills

Friendly attitude

Education

High School Diploma or GED preferred

Tools

CPR/First Aid certification

Job description

Description

The Membership Service Representative’s primarily is responsible for the processing of all membership and program sales at the front desk, assist customers in a friendly and positive manner, and answer incoming telephone calls and respond appropriately. This position requires knowledge of general office procedures, a people-oriented disposition, and a pleasant and courteous telephone manner.

Requirements

Applicants must be available and willing to open at 5am.

Essential Functions

• Be aware and attentive to each member at the front desk. Be courteous, patient and cooperative at all times
• Answer telephone in a friendly and positive manner and direct inquiries to appropriate people
• Responsible for maintaining security at front desk. Confirm all persons entering YMCA are members or participants
• Accountable for accurate processing of memberships and program registrations through MemberST
• Be prompt to work
• Dress in a professional manner. Collared shirts or appropriate top, no t-shirts, no ripped clothing. Wear staff shirt
• Find own substitute when unable to work scheduled shift and notify Supervisor of any changes
• Count cash drawer at open and close of shift and perform shift close out at end of shift. Opening shift is responsible for settling swipe machine and running batch report
• Responsible for keeping a clean and tidy work area
• Stock brochures, membership applications, and schedules as needed.
• Provide tours for prospective members
• Keep current with program brochure information throughout the year
• Accept other responsibilities as assigned

Qualifications

1. High School Diploma or GED preferred
2. CPR and First Aid certification
3. Strong computer skills
4. Costumer service experience and friendly attitude
5. CPR/First Aid certification required within first 90 days.

Physical Demands

Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.