Member Service Representative

YMCA of Greater Rochester; City of Rochester (NY); Presencial; USD 19.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free YMCA Membership

Descripción de la vacante

YMCA of Greater Rochester is seeking a part-time Member Service Representative to warmly greet all visitors, answer phones, scan IDs, and guide prospective members to programs. You will help maintain a clean, well-run front desk and support cash handling and documentation under supervision.

The role requires strong communication, basic computer skills, and CPR/AED/First Aid certification within 60 days of hire. Work is on-site and Thursdays & Fridays shifts from 1:00 PM to 4:30 PM.

Formación

• Must have strong interpersonal and communication skills.
• Basic computer skills are essential for daily tasks.
• Experience in a high-volume, member-focused environment is preferred.

Responsabilidades

• Ensure a positive initial engagement experience for all who enter the YMCA.
• Answer phone within three rings with proper YMCA greeting and take complete messages.
• Scan membership IDs and verify current membership.
• Engage prospective members and assist with memberships and programs.
• Address questions and provide information to members and the public in person and by phone.
• Follow emergency procedures and maintain building rules and safety standards.
• Handle cash and record transactions accurately; balance shift reports.
• Maintain a clean, well-presented facility with prompt responsiveness to repairs.

Conocimientos

Interpersonal & communication skills

Basic computer skills

Customer service

Educación

High school diploma or GED

Descripción del empleo

Description

$17/hr. and a Free YMCA Membership

Thursdays & Fridays 1:00PM-4:30PM

Under the direction of the Director the Member Service Representative ensures a positive initial engagement experience for all who enter the YMCA, making an effort to connect them with appropriate staff and fellow members. The position is responsible for demonstrating YMCA leadership competencies to ensure the mission, purpose, image and core values of the YMCA of Greater Rochester is conveyed.

RESPONSIBILITIES:

• Ensure a positive initial engagement experience for all who enter the YMCA.
• Answer phone within three rings using the proper YMCA greeting, and takes complete messages.
• Scan all membership ID cards and ensure membership is current.
• Engage prospective members and has the ability to sell memberships, and programs.
• Efficiently and accurately answer questions and complaints from members and the general public both in person and over the telephone.
• Is familiar with and carries out emergency procedures, building rules and regulations.
• Responsible for all monies received on assigned shift and ensures that they are accurately recorded and locked in the safe.
• Keep accurate, detailed records of all transactions, incident reports and other necessary documentation; reconciles all cash, check and charge transactions to balance shift report.
• Maintain a well-presented facility with a high level of responsiveness in regards to cleanliness and repair.
• Attend all required meetings and training.
• Maintain required certifications.
• All other duties as assigned.

Requirements

• Must be at least 17 years of age and possess a high school diploma or GED.
• Prior experience working in a high volume, member-focused environment.
• Possess excellent interpersonal and communication skills.
• Basic computer skills are essential.
• Must possess CPR/AED and First Aid certifications or have the ability within 60 days of employment.

PHYSICAL REQUIREMENTS:

• Must be able to stand for the duration of the shift.
• Must be able to bend and stoop occasionally.
• Must be able to lift 15 pounds occasionally.