Membership & Operations Lead for Impactful Associations

International Society for the Study of Trauma and Dissociation; Arlington (VA); Sur place; USD 55 000 - 63 000; Plein temps

Résumé du poste

International Society for the Study of Trauma and Dissociation is seeking a Membership & Operations Manager to oversee day-to-day membership services, engage member communities, and support education programs. The role collaborates across departments to grow membership, support volunteers, and coordinate conferences and learning initiatives.

The position requires strong organizational skills, AMS/LMS/CRM experience, and a commitment to delivering an exceptional member experience within a

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Three or more years of experience in nonprofit association management, membership services, operations, or a related field.
• Experience supporting volunteers, committees, or member-based organizations preferred.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Experience with association management systems (AMS), learning management systems (LMS), CRM platforms, and Microsoft Office or Google Workspace.
• Ability to provide excellent customer service and technical support to members and volunteers.
• Demonstrated attention to detail and commitment to continuous process improvement.

Responsabilités

• Manage all aspects of individual membership, including new member applications, renewals, account maintenance, password assistance, and member communications.
• Process organizational memberships, including renewals and fulfillment of member benefits.
• Prepare and distribute membership renewal notices and monthly membership reports.
• Respond to member inquiries via phone and email regarding membership, education, member resources, and general association services.
• Maintain accurate membership records and databases.
• Manage registration and provide technical support for the Virtual Book Club.
• Oversee volunteer opportunity postings and assist with onboarding new volunteers.
• Foster member engagement through volunteer and networking initiatives.
• Coordinate scheduling for committees, task forces, working groups, and member community meetings.
• Create and distribute journal mailing lists to the publisher.
• Assist with donor acknowledgment letters, award documentation, and review processes.
• Manage the association's online member community and resource platform, including site administration, member resource management, digital library organization, group creation and maintenance.

Connaissances

Membership Services

Volunteer & Leadership Support

Event & Meeting Coordination

Project Management

Customer Service

Communication

Data Management

Technology & Systems Administration

Team Collaboration

Formation

Bachelor's degree

Outils

AMS

LMS

CRM

Microsoft Office

Google Workspace

Description du poste

International Society for the Study of Trauma and Dissociation is seeking a Membership & Operations Manager to oversee day-to-day membership services, engage member communities, and support education programs. The role collaborates across departments to grow membership, support volunteers, and coordinate conferences and learning initiatives.

The position requires strong organizational skills, AMS/LMS/CRM experience, and a commitment to delivering an exceptional member experience within a