Membership Associate

Wheelersp; Chicago (IL); Hybrid; USD 32,000 - 34,000; Part time

Job summary

Wheelersp is seeking a Membership & Operations Associate in Chicago, IL. The role provides administrative support for membership activities, maintains records, coordinates volunteer recognition, and helps with meeting scheduling during a busy season.

The position is contract, part-time with a hybrid work arrangement based in Chicago. A bachelor's degree in a related field and 0–2 years of relevant experience are preferred, along with strong communication and organizational skills.

Qualifications

• Bachelor's degree in business, communications, or a related field.
• 0-2 years of professional experience in customer service, administrative support, or a related field.
• Experience assisting with routine administrative and operational tasks.
• Experience working with nonprofit organizations or associations.
• Experience maintaining records in a membership database or CRM.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Strong organizational, time management, and attention to detail skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

Responsibilities

• Monitor and respond to the membership inbox and member inquiries.
• Maintain the membership database, including identifying and merging duplicate records in the AMS.
• Coordinate volunteer recognition activities, including birthday recognitions.
• Schedule meetings, collect participant availability, and manage calendar logistics.
• Provide general administrative support for membership operations as needed.

Skills

Customer service

Communication

Organizational skills

Time management

Attention to detail

Nonprofit experience

Education

Bachelor's degree in business, communications, or a related field

Tools

CRM (membership database)

Microsoft Office Suite

Job description

Job Title

Membership Associate

Location

Chicago, IL

Employment Type

Contract, Part-Time | ASAP start date

Work Arrangement

Hybrid

Compensation

$23-$25/hr

Position Overview

The Membership & Operations Associate will provide administrative support for membership operations by managing member communications, maintaining membership records, coordinating volunteer recognition activities, and assisting with meeting scheduling and calendar logistics. This temporary role will help support day-to-day operational tasks during the organization's busiest season.

Key Responsibilities

• Monitor and respond to the membership inbox and member inquiries.
• Maintain the membership database, including identifying and merging duplicate records in the AMS.
• Coordinate volunteer recognition activities, including birthday recognitions.
• Schedule meetings, collect participant availability, and manage calendar logistics.
• Provide general administrative support for membership operations as needed.

Required Qualifications

• Bachelor's degree in business, communications, or a related field.
• 0-2 years of professional experience in customer service, administrative support, or a related field.
• Experience assisting with routine administrative and operational tasks.
• Experience working with nonprofit organizations or associations.
• Experience maintaining records in a membership database or CRM.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Strong organizational, time management, and attention to detail skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

Work Environment

This hybrid opportunity is based in Chicago, IL and offers a collaborative, fast-paced environment supporting multiple marketing initiatives and communication projects. Candidates should be comfortable managing multiple priorities while meeting project deadlines.