Membership Manager - Temp

Southern California Public Radio; Pasadena (CA); On-site; USD 41,000 - 45,000; Part time

Job summary

Ultipro in the United States seeks a part-time Fundraising Operations Specialist to create and oversee direct mail and telemarketing campaigns to boost member revenue. This remote, 4 hours/day role runs 5 days/week for up to 12 weeks.

You will draft copy, coordinate with vendors, pull data, and monitor campaigns with the Director of Membership. Requires a Bachelor's or equivalent and 3+ years in a data-driven setting with retention/loyalty marketing experience.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years of related experience in a complex, data-intensive environment.
• Strong writing and editing skills.
• Experience with retention, loyalty, or membership marketing.

Responsibilities

• Supports day-to-day direct mail and telemarketing activities, including writing copy and scripts for vendors; preparing data files; reviewing and approving proofs; and managing subsources for tracking responses.
• Work with APMG and independently on data pulls and accurate subsource coding for tracking results and benchmark reporting.
• Monitor active campaigns, flag and respond to issues, and help keep on top of deadlines and goals.
• Keep track of both revenue and budget spent on campaigns.
• Run quarterly campaigns and monthly renewals for direct mail and telemarketing.
• Coordinate with vendors, including weekly check-ins, prompt replies to deadlines and approvals, updating contracts, submitting invoices, and monitoring inventory.
• Work with the Director of Membership to approve campaigns and strategy.
• Perform other membership support duties as priorities and available hours permit.

Skills

Data-driven decision-making

Strong writing and editing

Collaboration

Communication skills

Attention to detail

Education

Bachelor's Degree or equivalent

3+ years of related experience

Tools

Word

Excel

Salesforce

Job description

Position is responsible for creating, implementing, and overseeing direct mail and telemarketing fundraising efforts to meet membership revenue goals. This position works with other members of the fundraising team to ensure multichannel fundraising activities are cohesive and aligned with department strategies.

Part-Time (4 hours per day, 5 days per week for up to 12 weeks)

*This is a three-month temporary role.

Expected Compensation Range: $30.00 - $33.00 per hour. The exact salary rate is determined by experience and education related to the role, organizational compensation structure, and internal equity.

Location: Remote

Position Responsibilities:

• Supports day-to-day direct mail and telemarketing activities, including writing copy and scripts for vendors; preparing data files; reviewing and approving proofs; and managing subsources for tracking responses.
• Work with APMG and independently on data pulls and accurate subsource coding for tracking results and benchmark reporting.
• Monitor active campaigns, flag and respond to issues, and help keep on top of deadlines and goals.
• Keep track of both revenue and budget spent on campaigns.
• Run quarterly campaigns and monthly renewals for direct mail and telemarketing
• Coordinate with vendors, including weekly check-ins, prompt replies to deadlines and approvals, updating contracts, submitting invoices, and monitoring inventory.
• Work with the Director of Membership to approve campaigns and strategy.
• Perform other membership support duties as priorities and available hours permit.

Required Education and Experience:

• Bachelor's Degree or equivalent work experience.
• 3+ years of related experience in a complex, data-intensive operational or analytical environment.
• Strong writing and editing skills.
• Experience with retention, loyalty, or membership marketing.

Required Skills, Knowledge and Abilities:

• Data-driven decision-making and the ability to adapt based on new information.
• Strong collaboration, prioritization, and clear and consistent communication skills.
• Experience budgeting, forecasting, and analyzing campaigns.
• Working knowledge of databases and financial systems.
• Demonstrated proficiency in Word, Excel, and Salesforce.
• Ability to manage multiple priorities in a highly deadline-driven environment.
• Strong attention to detail.

Reporting to this Position:

• None

Physical Demands and Working Conditions:

• Must be able to perform the essential duties of the position with or without reasonable accommodation.
• Ability to manage some work outside of standard office hours as needed.
• Physical Demands:
• Required to move about in an office environment and sit for extended periods of time
• Required to move about in the community
• Frequent use of hands for data entry/keystrokes and simple grasping
• Working Conditions:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We are committed to hiring a breadth of diverse professionals and encourage you to apply.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.