Membership Coordinator

ttg Talent Solutions; Miami (FL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid work schedule

Salary and benefits

PTO and holidays

Job summary

A professional membership organization is seeking a Membership Coordinator to develop and enhance membership programs that support corporate and individual growth. This hybrid role requires at least 2 years of experience in membership or customer success initiatives and strong skills in program development and relationship building. The ideal candidate will analyze member needs and collaborate across functional teams. Benefits include a hybrid work schedule and competitive compensation.

Qualifications

• Minimum of 2 years' experience managing or coordinating membership programs or customer success initiatives.
• Experience with Corporate Sponsorships is a plus.
• Comfort with CRM and membership management systems.

Responsibilities

• Design, enhance, and grow membership offerings.
• Analyze data to identify trends and assess member needs.
• Collaborate with marketing, customer success, and finance departments.

Skills

Program development skills

Relationship-building

Data analysis

CRM proficiency

Communication skills

Problem-solving

Education

Bachelor's degree preferred

Tools

CRM systems

Job description

Hybrid schedule - 2 days office / 3 days remote

Miami, Florida

Reports to Director, Membership

Administration and Support

Position Summary

The Membership Coordinator plays a key role in developing, strengthening, and expanding professional organization membership programs that support both corporate and individual growth.

This role focuses on designing and enhancing offerings that increase member value, deepen engagement, and drive retention across all membership types, with a special emphasis on corporate relationships. The Membership Coordinator will analyze member needs, identify growth opportunities, and collaborate with cross-functional teams to build scalable, customer-focused solutions. In addition, the role oversees essential operational tasks such as onboarding, record accuracy, and timely member communication to ensure a seamless and high-quality experience that reflects our commitment to Customer Success.

Required Knowledge, Skills & Abilities

• Bachelor's degree preferred.
• Minimum 2 years' experience managing or coordinating membership programs or customer success initiatives, ideally within a professional association, nonprofit, educational organization, higher education, Alumni Group, or related.
• Experience with Corporate Sponsorships a plus
• Proficiency in a CRM

Responsibilities

• Strong program development skills, with the ability to design, enhance, and grow membership offerings that increase value and support long-term engagement.
• Knowledge of membership models, including corporate and individual membership structures, value propositions, and retention strategies.
• Ability to analyze data and member insights to identify trends, assess needs, and make sound recommendations that support growth and Business Acumen.
• Excellent relationship-building skills, especially with corporate partners, to deepen engagement and strengthen long-term membership commitments.
• Strong collaboration skills, with the ability to work effectively across departments such as Marketing, Customer Success, Certification, Events, and Finance to deliver unified, customer-focused solutions.
• Exceptional communication skills, including the ability to create clear, timely, and engaging messages for members at all stages of the membership journey.
• High attention to detail, especially in maintaining accurate records, ensuring data integrity, and supporting seamless operational workflows.
• Ability to manage multiple priorities with a Sense of Urgency, meeting deadlines while delivering a consistent, high-quality member experience.
• Problem-solving and process-improvement ability, with a mindset for identifying gaps, streamlining workflows, and enhancing the overall membership experience.
• Comfort with CRM and membership management systems, along with the ability to learn new tools quickly and use technology to improve program visibility and performance.
• Drives Results

Compensation

Salary, Benefits, PTO, Holidays and more – Hybrid work schedule 2 days in the office/ 3 days remote

Apply

Please send your updated resume in a word document to: [e-mail]

At ttg, "We believe in making a difference One Person at a Time," ttg OPT.

ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees.