Membership Manager on Duty

YMCA of Pueblo; Pueblo (CO); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Employer-funded retirement 12%

Member discount 50%

Career development

Job summary

YMCA of Pueblo is seeking a Membership Manager on Duty to oversee membership operations, deliver exceptional service, and lead front desk staff during shifts. The role emphasizes driving membership sales and retention while maintaining a welcoming, safe facility.

You will promote benefits, conduct tours, manage member questions, and ensure programs run smoothly. Evening and weekend availability, strong leadership, and solid communication are essential.

Qualifications

• Minimum of 1-2 years of management or supervisory experience in customer service, sales, or a related field.
• Ability to work Evenings and Weekends.
• Strong leadership and problem-solving skills.
• Experience in membership services, sales, or front desk operations preferred.
• Excellent communication skills (in-person, phone, and email).
• CPR certification within 90 days of hire.
• Knowledge of facility policies and procedures or willingness to learn.

Responsibilities

• Serve as the primary point of contact for membership operations during assigned shifts, providing support and guidance to front desk staff.
• Actively promote membership benefits, conduct facility tours, and develop relationships with prospective and current members to drive sales and retention.
• Provide outstanding service through one-on-one interactions, phone calls, and emails, addressing member inquiries, concerns, and feedback in a professional and timely manner.
• Ensure staff in various departments are performing their duties effectively and meeting member needs.
• Handle and resolve membership concerns, escalating unresolved or unusual situations to the appropriate supervisor.
• Monitor the building and grounds for cleanliness, safety, and a welcoming environment for all members and guests.
• Perform essential maintenance tasks as needed, including pool maintenance checks and setting up sports equipment.
• Uphold and communicate facility policies and procedures to members and staff.
• Assist with membership promotions, special events, and community engagement initiatives.
• Assist in maintaining membership records and transactions.

Skills

Leadership

Customer service

Sales

Communication

Team supervision

Job description

The Membership Manager on Duty is responsible for overseeing membership operations, ensuring exceptional customer service, and maintaining a positive and engaging environment during assigned shifts. This role focuses on driving membership sales and retention, addressing member concerns, and ensuring the smooth operation of the facility. As the on-duty leader, the Membership Manager on Duty supports staff, upholds policies, and ensures the highest standards of service and safety.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.

• Leadership & Oversight Serve as the primary point of contact for membership operations during assigned shifts, providing support and guidance to front desk staff
• Actively promote membership benefits, conduct facility tours, and develop relationships with prospective and current members to drive sales and retention
• Customer Service Excellence Provide outstanding service through one-on-one interactions, phone calls, and emails, addressing member inquiries, concerns, and feedback in a professional and timely manner
• Ensure that staff in various departments (e.g., lifeguards, Child Watch, birthday parties, and other program areas) are performing their duties effectively and meeting member needs. Address performance concerns as necessary and support staff in delivering high-quality service
• Handle and resolve membership concerns, escalating unresolved or unusual situations to the appropriate supervisor
• Regularly monitor the building and grounds to ensure cleanliness, safety, and a welcoming environment for all members and guests
• Perform essential maintenance tasks as needed, including pool maintenance checks, setting up sports equipment, and cleaning if maintenance staff are unavailable. Ensure the facility remains functional and presentable for members and programs
• Uphold and effectively communicate facility policies and procedures to members and staff
• Assist with membership promotions, special events, and community engagement initiatives
• Assist in maintaining membership records, transactions, and ensure accurate tracking of member interactions and inquiries.
• This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.
• Minimum of 1-2 years of management or supervisory experience in customer service, sales, or a related field
• Ability to work Evenings and Weekends
• Strong leadership and problem-solving skills
• Experience in membership services, sales, or front desk operations preferred
• Excellent communication skills (in-person, phone, and email)
• Ability to handle difficult situations professionally and calmly
• Knowledge of facility policies and procedures or willingness to learn
• CPR certification within 90 days of hire
• 12% Employer Funded Retirement Plan (once eligible)
• Adult membership to the YMCA of Pueblo
• 50% discount on Association member rate for classes or programs that require a member fee
• Career development and training opportunities

OUR CULTURE

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming we are open to all. We are a place where you can belong and become. We are genuine we value you and embrace your individuality. We are hopeful we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined above all else, we are on a relentless quest to make our community stronger beginning with you.

USD $15.35 - USD $15.50 /Hr.