Member Service Associate - Downtown

YMCA of Springfield; Springfield (IL); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Free 1 Parent Family Membership

8% Retirement for Vested Employees

Paid Leave for All

Job summary

YMCA of Springfield is seeking a proactive Member Service Associate to greet and assist members, handle inquiries, and promote memberships and programs.

You will support member retention, process transactions, and operate desk technology with accuracy. The role requires 18+ and strong communication. Join a team committed to safety, inclusivity, and positive community impact in a fast-paced front-desk environment.

Qualifications

• Minimum age 18 years.
• High school diploma / GED required. College degree preferred.
• Proven customer service excellence from a similar industry.
• Excellent communication skills.
• Ability to learn quickly.
• Excellent interpersonal and problem-solving skills.
• Must have sense for detail.
• Experience in office processes and procedures.
• Comfortable with data entry, computer functions, and phone follow ups.
• Prefer knowledge of, and previous experience with, diverse populations.

Responsibilities

• Maintain a friendly, professional attitude and respectful demeanor.
• Demonstrate leadership.
• Sells Memberships and Programs.
• Contributes to member retention.
• Proficient with computer software and information retrieval.
• Trained to respond to emergencies and follow safety procedures.
• Oversee multiple duties, including desk operations, cash handling, opening/closing facility, scheduling reservations, issuing equipment/keys, and maintaining records.

Skills

Customer service

Communication skills

Problem solving

Detail-oriented

Teamwork

Adaptability

Education

High school diploma or GED

College degree preferred

Tools

Office software

Point of Sale (POS)

Data entry

Job description

Overview

A Member Service Associate (MSA) is a leader. They take pride in their job and can resolve inquiries and issues in a friendly manner. They have a strong work ethic and are team players and like to work in a fast-paced environment where no two days are ever the same.

Responsibilities

• They have a friendly yet professional attitude and carry themselves in a fashion that imbues respect.
• Are known for showing leadership.
• Sells Memberships and Programs.
• Contributes to member retention.
• They are proficient computer software users and can find all information needed.
• Trained and able to respond to emergencies and is always updated on safety procedures.
• They can oversee multiple duties simultaneously, including but not limited to:
  • Maintain a clean, organized and properly stocked workspace
  • Handle cash balance and receipt all money transactions at the desk
  • Open/close Y facility as scheduled
  • Assist members in scheduling reservations and activities.
  • Issues and tracks equipment/keys
  • Document all inquiries and maintain accurate membership records.
  • Preparing and maintaining member coffee service and supplies
  • Other duties as assigned

Child Abuse Policies & Prevention:The YMCA enforces policies to prevent child abuse. Allegations or suspicions are taken seriously and reported to authorities. Procedures include unscheduled visits, open doors for parents, and a code of conduct for staff. We screen carefully to prevent abusers from being hired and provide child abuse prevention training to staff. Employees whofail to support these policies will be subject to discipline, up to termination.

Qualifications

• Minimum age requirement is 18 years.
• Highschool Diploma / GED required. College Degree preferred.
• Proven customer service excellence from a similar industry.
• Excellent communication skills.
• Ability to learn quickly.
• Excellent interpersonal and problem-solving skills.
• Must have sense for detail.
• Experience in office processes and procedures.
• Comfortable with data entry, computer functions, and phone follow ups.
• Prefer knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).

Benefits

• Free 1 Parent Family Membership
• 8% Retirement for Vested Employees
• Paid Leave for All

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become.We are genuine: we value you and embrace your individuality.We are hopeful: we believe in you and your potential to become a catalyst in the world.We are nurturing: we support you in your journey to develop your full potential.We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Posted Salary Range

USD $15.00 - USD $15.00 /Hr.