Membership Manager (NJ PBS)

Montclair State University; United States; On-site; USD 76,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition assistance

Job summary

Montclair State University is seeking a Membership Manager to drive membership growth for NJ PBS through acquisition and renewal campaigns, donor stewardship, and precise database management. The role requires strategic thinking and creative outreach across digital channels and events to expand the member base and strengthen community engagement.

You will manage the CRM, coordinate pledge drives, and report KPIs to leadership, while ensuring accurate gifts processing and timely acknowledgments.

Qualifications

• Bachelor's degree in a related field and at least 3 years in membership or donor relations.
• Proven track record designing and executing multi-channel marketing campaigns to grow audiences.
• Strong interpersonal skills with ability to engage diverse communities and stakeholders.

Responsibilities

• Grow NJ PBS membership program through acquisition and renewal campaigns.
• Manage donor stewardship, gifts, renewals, and acknowledgments.
• Oversee CRM data quality and reporting; coordinate pledge drives with staff.

Skills

Membership management

Nonprofit fundraising

Donor relations

Campaign design and execution

Social media marketing

CRM proficiency

Data accuracy

Interpersonal skills

Education

Bachelor's degree

Tools

Salesforce

DonorPerfect

Allegiance

Job description

Job Description SUMMARY

Reporting to the Audience and Marketing Director, the Membership Manager serves as the driving force behind membership acquisition, renewal campaigns, donor stewardship, and database management. The Membership Manager works proactively and creatively to grow and retain NJ PBS's member base as a core revenue and community engagement function, using modern marketing strategies to expand NJ PBS's audience.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• In collaboration with the Audience and Marketing Director, coordinate activities to grow NJ PBS’s membership program by implementing acquisition strategies with a focus on sustaining members.
• Serve as a visible brand ambassador for NJ PBS, using exceptional interpersonal skills to connect with, attract, and engage new members and community partners across all touchpoints, including phone, email, video, and in-person events.
• Develop and execute multi-channel marketing campaigns tailored for member acquisition; emphasis on social media and other emerging digital channels.
• Execute day-to-day membership operations, including processing gifts, renewals, and acknowledgments.
• Develop executive sustainer (recurring giving) conversion and retention strategies.
• Manage the membership database (CRM) and ensure data accuracy.
• Coordinate on-air pledge drives in collaboration with production and programming staff.
• Develop and execute direct mail, email, and digital membership campaigns.
• Implement member stewardship programs including benefits fulfillment, thank-you calls, and member events.
• Track membership KPIs and report them to the Audience and Marketing Director.
• Manage relationships with telemarketing and fulfillment vendors.
• Respond to member inquiries and resolve issues.
• Coordinate with finance on gift reconciliation and reporting.
• Assist with grant reporting for funders related to membership metrics.
• Perform other duties as assigned. Management retains the right to add or change job duties at any time.

QUALIFICATIONS

• REQUIRED: Bachelor's degree from an accredited institution in a related field.
• Minimum of three years of professional experience in membership management, nonprofit fundraising, donor relations, or a related field.
• Proven track record of designing and executing successful marketing campaigns across social media and digital platforms to attract new audiences or members.
• Exceptional interpersonal skills with a natural ability to build relationships, engage diverse audiences, and inspire community support.
• Proficiency with membership or donor management CRM systems.
• PREFERRED: Experience managing pledge drive operations at a public media station.
• Experience implementing new or non-traditional membership growth and retention strategies.
• Familiarity with Allegiance, Salesforce, DonorPerfect, or comparable CRM platforms.
• Knowledge of FCC fundraising reporting requirements.

PROCEDURE FOR CANDIDACY

Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.

Salary Range

$76,486.40-$84,131.83 Annually

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

For further details, please visit: https://www.montclair.edu/human-resources/benefits/

Montclair State University considers factors such as, but not limited to, scope and responsibilities of the position, candidate’s relevant work experience, education, skills, and internal equity, when extending an offer. Salary offers for internal employees who are part of a collective bargaining unit (CBU) and are applying to a position that is within a CBU will be determined in accordance with contractual provisions.

Department NJ PBS Position Type Professional - Non-Faculty

Contact Information

For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email [e-mail].

Inclusion Statement

Montclair State University values access and educational excellence. We are committed to an environment of diverse perspectives which ensures that graduates will be civically engaged, committed to democracy, and prepared to thrive as global citizens. We foster a community that promotes varied experiences and voices. We seek applicants who will contribute diverse ideas and perspectives and who value an environment that promotes educational growth and advancement for all.

EEO/AA Statement

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity. Additional information can be found on the website at www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/

Title IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities. The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/

About Us

Building on a distinguished history dating back to 1908, Montclair State University has evolved from an institution that was a recognized leader in teacher education to an R2 research institution ranked as one of the 100 best public doctoral universities in the nation. The University serves 22,000 undergraduate and graduate students with more than 300 doctoral, master's and baccalaureate programs provided by 13 colleges and schools. Situated on a beautiful 252-acre campus just 12 miles from New York City, Montclair delivers the instructional and research resources of a large public university while retaining the supportive and personalized academic environment that provides a feeling of community more typical of smaller institutions. Montclair State University is proud to be committed to the principle of equal employment opportunity and does not discriminate in its recruitment and employment practices. The University is an inclusive, richly diverse community that fosters mutual respect, tolerance and understanding among all students and employees.